Flor Pulido
Fort Worth
Summary
Versatile and dynamic professional with a proven track record at Al's Semi and Trailer, excelling in office management and customer service. Expert in organizational strategies and technical support, significantly enhancing operational efficiency. Demonstrates exceptional teamwork and collaboration, alongside a commitment to maintaining confidentiality and fostering professional relationships.
Overview
13
13
years of professional experience
Work History
Office Manager
Al's Semi and Trailer
01.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Fixed any technical issues dealing with the computers, printers, and phones.
Mobile Phone Technician
Assist Wireless
03.2016 - 01.2018
- Helped older customers in using the basic functions of a phone.
- Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Applied external accessories such as screen protectors, skins and more.
- Spoke with customers having issues with their phones and provided replacements for qualifying customers.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile phone issues.
- Installed and configured new devices and system components.
Waitress/Restaurant Hostess
Shady Oaks Country Club
06.2012 - 02.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept a meticulous seating chart, ensuring the waiters would get sat an equal amount of tables per shift.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Associate of Arts -
Tarrant County College
Fort Worth05-2014
High School Diploma -
Lake Worth High School
Lake Worth, TX05-2012
Skills
- Customer service
- Office management
- Organizational skills
- Payroll and budgeting
- Technical support
- MS office
- Teamwork and collaboration
- Professional and courteous
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Al's Semi and Trailer
01.2018 - Current
Mobile Phone Technician
Assist Wireless
03.2016 - 01.2018
Waitress/Restaurant Hostess
Shady Oaks Country Club
06.2012 - 02.2016
Associate of Arts -
Tarrant County College
High School Diploma -
Lake Worth High School
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