Flor Santana
Houston,TX
Summary
Dedicated customer service representative with expertise in patient intake, medical record management, and problem resolution. Committed to enhancing client satisfaction and supporting veterinary teams to ensure efficient operations.
Overview
2
2
Languages
5
5
years of professional experience
Work History
CSR
VCA Hospitals
Houston, Texas
11.2021 - Current
- Resolved client complaints by identifying issues and proposing effective solutions promptly.
- Assisted clients with inquiries regarding veterinary services and appointment scheduling.
- Maintained accurate records of client interactions and service requests in the system.
- Assisted veterinarians during examinations and procedures for various animal patients.
- Assisted veterinarians by preparing examination rooms and handling medical supplies.
CSR
Gulf coast veterinary specialist
Houston, Texas
01.2025 - 12.2026
- Conducted patient intake interviews to collect medical information and insurance details.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Processed patient records using veterinary software for accurate data management.
Education
Associate of Applied Science - Fire Science
TEEX
College Station02-2023
Associate of Applied Science - Emergency Medicine Technologist
Lonestar
Houston06-2022
Associate of Science -
Lonestar Cypress
Houston08-2026
Skills
- Patient intake
- Medical record management
- Veterinary terminology
- Customer service
- Call triaging
- Problem resolution
- Team collaboration
- Equipment maintenance
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
CSR
Gulf coast veterinary specialist
01.2025 - 12.2026
CSR
VCA Hospitals
11.2021 - Current
Associate of Applied Science - Fire Science
TEEX
Associate of Applied Science - Emergency Medicine Technologist
Lonestar
Associate of Science -
Lonestar Cypress