Makayla Morgan
Stoney Fork
Summary
Motivated and compassionate Medical Assistant student, currently pursuing a degree in the medical field, seeking a full-time position upon graduation. Equipped with clinical and administrative skills, including patient care, medical record management, and office procedures. Eager to contribute to a healthcare team that values efficiency, patient care, and collaboration.
Overview
2
2
years of professional experience
Work History
CSR
GDIT
07.2018 - 01.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Graduate Certificate - Medical Assistant
Southeast Community College
Barbourville, KYSkills
Clinical Skills: Phlebotomy (blood draws, specimen handling), vital signs monitoring, EKG, administering injections
Patient Care: Patient intake, patient education, assistance with examinations, comfort and support during procedure
Medical Office Skills: Scheduling, medical billing and coding (if applicable), patient records management
HIPAA Compliance: Knowledgeable in maintaining patient confidentiality and adhering to privacy standards
Timeline
CSR
GDIT
07.2018 - 01.2020
Graduate Certificate - Medical Assistant
Southeast Community College
Similar Profiles
ALEX NTOWEALEX NTOWE
Solution Architect at GDITSolution Architect at GDIT
LESLIE MENDIVILLESLIE MENDIVIL
Data Entry Operator at GDITData Entry Operator at GDIT
Ayana WilhiteAyana Wilhite
Call Center Representative at GDITCall Center Representative at GDIT
John CrumpJohn Crump
Senior Network Engineer at GDITSenior Network Engineer at GDIT
Jonathan HeltonJonathan Helton
Class C Lineman at Davis H ElliottClass C Lineman at Davis H Elliott