Flora Butler
customer service
Midlothian,VA
Summary
Encouraging and motivating professional with multiple certifications and extensive client base experience. Skilled in customer service, conflict resolution and creating a positive workplace culture. I am seeking to establish and maintain a position that offers professional challenges for the improvement of the company, by utilizing motivation, inspiration, interpersonal skills, problem resolution skills, coordination skills, customer service and time management.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
African On Main
10.2022 - Current
- Cultivate warm relationships with customers
- Manage incoming calls and online orders
- Display enthusiasm and promote excellent service to customers, successfully increasing referrals, and walk-in business
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Maintain clean and organized dining area to create pleasant and welcoming atmosphere for customers
- Share knowledge of menu items, enabling customers to make personal decisions based on taste and interest
- Inspect BOH stock to identify shortages, replenish supply and maintain consistent inventory
- Maintain order efficiency and accuracy through clear communication with kitchen staff
- Carry out complete closing shift duties to keep restaurant working efficiently and team ready to meet customer needs
Master Stylist/Inspirational Speaker
Go With the Flo
02.2007 - Current
- Welcome clients with consultation service to accurately access client's needs and identify preferences
- Schedule client appointments and arrange individual time slots to meet demand
- Educate clients on products to maximize benefits and determine appropriate treatments based on conditions and textures
- Stay updated on current trends and techniques to give clients a fashionable look and increase satisfaction
- Resolve guest complaints of any service or style
- Create memorable client experience by adding bonus services
- Provide customer service for inbound and outbound calls, text messages and emails as a form of communication
- Develop loyal following of clients by providing high-quality services
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
Paraprofessional Educator
Chesterfield County Public Schools
10.2020 - 06.2023
- Provided support to help students with special needs, autism and IEPs learn and grow during classes one-on-one and group lessons.
- Established personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons
- Applied specialized teaching techniques to reinforce social and communication skills
- Assessed student social, emotional, and academic needs to plan goals appropriately to increase progress and performance
- Collaborated with parents and guardians to support and provide the best flexible learning environment
- Attended the required professional development workshops and certified mandated training to improve skills and maintain school regulations
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off lead teachers
- Graded and provided feedback on assignmen
- Collaborated with fellow educators to develop interdisciplinary units, enriching students'' understanding of various subjects.
- Provided ongoing feedback to teachers regarding student progress, facilitating necessary adjustments to better support individual growth.
Education
Accredited Certification - Cosmetology Education
Richmond Adult Technical Center
Richmond, VAAccredited Certification - Hair and Cosmetic Formulation
Joan Morais Cosmetic School
Carlsbad, CACertification - Domestic Violence, Sexual Abuse and Homelessness Advocate Professional Certificate
Fairfax County Department Family Services
Fairfax, VAEpidemiology Public Health Professionals - Certification
John Hopkins University
Baltimore, MDAccredited Certification - Hydrosols And Aromatherapy Education
Aromatic Wisdom Institute
Selinsgrove, PAFair Housing Certificate - Certified Apartment Leasing Professional
Department of Professional and Occupational Regulation
National Apartment Association
Skills
- Problem-Solving
- Up selling Techniques
- Critical Thinking
- Verbal and Written Communication
- Learning Modality Knowledge
- Customer Consultation
- Networking Expertise
- Appointment Coordination
- Emotional Intelligence
- Advanced Communication Skills
- Guest relations management
- Microsoft Outlook, Word, and Excel
Additional Information
As a Certified Inspirational and Motivational speaker and writer, I operate a thriving Inspirational Speaking virtual platform monthly entitled; The Release Room. In addition to being a key host I also extend the platform to engage special guest speakers. The goal is to actively help enlighten, motivate and inspire people to be strengthened and encouraged.
Affiliations
Delta Sigma Theta, Sorority, Inc.
Timeline
Customer Service Manager
African On Main
10.2022 - Current
Paraprofessional Educator
Chesterfield County Public Schools
10.2020 - 06.2023
Master Stylist/Inspirational Speaker
Go With the Flo
02.2007 - Current
Accredited Certification - Cosmetology Education
Richmond Adult Technical Center
Accredited Certification - Hair and Cosmetic Formulation
Joan Morais Cosmetic School
Certification - Domestic Violence, Sexual Abuse and Homelessness Advocate Professional Certificate
Fairfax County Department Family Services
Epidemiology Public Health Professionals - Certification
John Hopkins University
Accredited Certification - Hydrosols And Aromatherapy Education
Aromatic Wisdom Institute
Fair Housing Certificate - Certified Apartment Leasing Professional
Department of Professional and Occupational Regulation
National Apartment Association
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