Flora Knight
Summary
At Walmart, I enhanced customer satisfaction and streamlined transaction processes, demonstrating expertise in financial equipment and cash handling. My strong knowledge of banking regulations, coupled with patience and empathy, ensured compliance and high service standards. I effectively trained new employees, showcasing professionalism and courtesy, significantly reducing cash drawer discrepancies.
Overview
4
4
years of professional experience
Work History
Money Center Cashier
Walmart
Yazoo City, MS
10.2016 - 03.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the check-cashing process for improved customer experience and reduced wait times.
- Demonstrated expertise in operating various financial equipment including currency counters, coin sorters, check scanners, and computer systems.
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
- Reduced discrepancies in cash drawer by implementing thorough counting procedures at shift start and end.
- Assisted with training new employees, ensuring adherence to company policies and procedures.
- Maintained an organized workspace, ensuring efficiency in daily tasks and compliance with safety regulations.
- Developed strong knowledge of banking regulations and compliance requirements, ensuring all transactions were completed in adherence to relevant guidelines.
- Promoted a secure environment by adhering to strict confidentiality protocols regarding customer information.
- Collaborated with management to identify areas for improvement within the money center operation.
- Maintained a high level of professionalism and integrity, demonstrating exceptional ethical standards both in actions and communication with customers and colleagues.
- Served as a dependable team player, consistently arriving on time and ready to handle responsibilities.
- Contributed to a positive work environment by maintaining professional relationships with colleagues and supervisors.
- Ensured timely completion of daily reports, reconciling any discrepancies found during audits promptly and accurately.
- Exceeded expectations in balancing multiple tasks simultaneously during peak business hours without compromising quality of service or accuracy of transactions.
- Assisted customers with complex financial transactions such as wire transfers or foreign currency exchanges, providing accurate information on fees and exchange rates as needed.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
No Degree - Medical Assisting
Virginia College
Jacksom, Ms.GED -
Rolling Fork High School
Rolling Fork, MS06.1990
Skills
- Patience and Empathy
- Listening and Comprehension
- Professionalism and Courtesy
- Cash handling expertise
Timeline
Money Center Cashier
Walmart
10.2016 - 03.2021
No Degree - Medical Assisting
Virginia College
GED -
Rolling Fork High School