Lois Kelso
Oroville,CA
Summary
At Walmart, I excelled in enhancing customer satisfaction and streamlining transactions, showcasing my cash handling expertise and professionalism. I significantly improved customer experience by mentoring new staff and managing high-volume transactions with accuracy, demonstrating both patience and empathy. My efforts led to a more efficient checkout process and heightened customer loyalty.
Overview
17
17
years of professional experience
Work History
Money Center Cashier
Walmart
Oroville, CA
06.2020 - 12.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted with training new employees, ensuring adherence to company policies and procedures.
- Maintained a high level of professionalism and integrity, demonstrating exceptional ethical standards both in actions and communication with customers and colleagues.
- Streamlined the check-cashing process for improved customer experience and reduced wait times.
- Assisted customers with complex financial transactions such as wire transfers, providing accurate information on fees and exchange rates as needed.
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
- Exceeded expectations in balancing multiple tasks simultaneously during peak business hours without compromising quality of service or accuracy of transactions.
- Promoted a secure environment by adhering to strict confidentiality protocols regarding customer information.
Cashier
Walmart
Oroville, CA
10.2006 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Upsold additional products and services to increase revenue.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced customer service experience by efficiently processing purchases and returns.
Education
General Education
Butte College
Oroville, CASkills
- Patience and Empathy
- Listening and Comprehension
- Professionalism and Courtesy
- Cash handling expertise
- Cash Register Operation
- Ethical Conduct Awareness
traveling
i enjoy visiting new places
Timeline
Money Center Cashier
Walmart
06.2020 - 12.2023
Cashier
Walmart
10.2006 - 03.2017
General Education
Butte College