Flor D. Chavez Villalba
Denver,CO
Summary
Versatile and bilingual professional with a proven track record in customer service and team leadership, notably at Walmart. Excelled in fast-paced environments, demonstrating rapid learning abilities and fluent Spanish. Achieved significant improvements in customer satisfaction through exceptional service and effective communication. Always ready to help team members and customers with a positive attitude.
Overview
12
12
years of professional experience
Work History
Cleaner
M&F House Cleaning
12.2019 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Handled equipment, chemicals, and materials properly and with caution.
Cashier
Carniceria Compare
07.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Team Member
Walmart
08.2016 - 06.2017
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted with inventory counts and stocking of merchandise.
Courtesy Staff Member
Grease Monkey
05.2015 - 06.2016
- Utilized strong interpersonal skills when interacting with customers from diverse backgrounds or those requiring additional support.
- Enhanced store cleanliness and organization by performing routine maintenance tasks and coordinating with other staff members.
- Trained new employees on store policies, procedures, and best practices for excellent customer service delivery.
- Provided exceptional customer service, addressing questions or concerns quickly and effectively to improve overall satisfaction.
Crew Member
McDonald's
06.2013 - 04.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Abraham Lincoln High School
Denver, CO06-2015
Skills
- Customer service
- Positive attitude
- Goal setting and achievement
- FLUENT IN [Spanish]
- Conversational [Chinese] ability
- Teamwork
- Team leadership
- Fast learning
Timeline
Cleaner
M&F House Cleaning
12.2019 - Current
Cashier
Carniceria Compare
07.2018 - 11.2019
Team Member
Walmart
08.2016 - 06.2017
Courtesy Staff Member
Grease Monkey
05.2015 - 06.2016
Crew Member
McDonald's
06.2013 - 04.2015
High School Diploma -
Abraham Lincoln High School
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