FLORENCE COLEMAN
Grand Rapids,MI
Summary
Versatile Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations.
Overview
20
20
years of professional experience
Work History
Leasing Consultant
PK Management Group Inc.
GRAND RAPIDS , MI
2018.02 - 2019.10
- Managed operations and leasing of upscale community of nearly 54 executive apartment homes
- Communicated with clients and tenants while offering strategic solutions to remedy problems
- Processed project change requests and performed coverage research to handle repair issues
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
Customer Relations Specialist
The Salvation Army of Western Michigan
Grand Rapids , Michigan
2011.12 - 2017.08
- Ensured superior donor experience by addressing concerns, demonstrating empathy and resolving problems on the spot
- Reporting exceptions and related correspondence
- Mail tracking suspense files, duplicate resolutions
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Routinely answered donors questions regarding donations
Housing Assistant
Grand Rapids Housing Authority
Grand Rapids, United States , Michigan
2000.01 - 2010.03
- Managed varied rental and assisted housing programs and performed related operations activities
- Ensure a high level of service to low income and disabled tenants with compassion and empathy
- Responsible for personnel accounts receivable and payable, marketing and leasing of vacant units
- Maintain current knowledge of federal, state, local and HUD regulations policy and procedure changes for compliance as appropriate
- Carefully screened applicants for tenancy
- Completed final move-out walk-through for tenants
Education
Certificate Program: Massachusetts Housing, Finance Agency - Boston, MA Coursework in Property Management - undefined
Associates - Business
Davenport University
Grand Rapids, MICertificate Accounting Course - Business
Harvard University
Cambridge, MASkills
- Problem solving and data analysis skills Able to work independently
- Accounting
- Property Management
- Reporting
- City and county regulations
- Tenant and eviction laws
Timeline
Leasing Consultant
PK Management Group Inc.
2018.02 - 2019.10
Customer Relations Specialist
The Salvation Army of Western Michigan
2011.12 - 2017.08
Housing Assistant
Grand Rapids Housing Authority
2000.01 - 2010.03
Certificate Program: Massachusetts Housing, Finance Agency - Boston, MA Coursework in Property Management - undefined
Associates - Business
Davenport University
Certificate Accounting Course - Business
Harvard University
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