Versatile Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations.
Overview
20
20
years of professional experience
Work History
Leasing Consultant
PK Management Group Inc.
GRAND RAPIDS, MI
02.2018 - 10.2019
Managed operations and leasing of upscale community of nearly 54 executive apartment homes
Communicated with clients and tenants while offering strategic solutions to remedy problems
Processed project change requests and performed coverage research to handle repair issues
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
Customer Relations Specialist
The Salvation Army of Western Michigan
Grand Rapids, Michigan
12.2011 - 08.2017
Ensured superior donor experience by addressing concerns, demonstrating empathy and resolving problems on the spot
Reporting exceptions and related correspondence
Mail tracking suspense files, duplicate resolutions
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner