Florence Exilus
Methuen,MA
Summary
Knowledgeable health care professional offering more than
20 years of experience working for several well-known healthcare facilities and providers. Contribute to the overall success of a high-demands medical practices, hospital organization by providing exceptional customer service. Exceptional patients support, handling confidential electronic health records, and highly skilled in multitasking.
Overview
23
23
years of professional experience
Work History
Practice Medical Rep-Administrative
Cambridge Family Health North
07.2009 - Current
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for both the organization and patients.
- Perform wide range of administrative duties, streamlined patient scheduling, managed high call volumes, maintains a professional demeanor while providing compassionate customer service,
- Facilitate smooth appointments and payment processing. coordinating patients and calls to appropriate departments
- Work along side medical care team put together, with doctors, pharmacists and specialty bringing awareness to our patient and community, resulting in better quality of health.
- Assisted physicians with patient education teaching, providing resources and support as needed.
- Collaborated along side physicians, ambulatory goal are develop, strategies are build among the team to develop policy for our very complex and diverse patient.
- Maintaining accurate documentation while using Epic database for our patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Ambulatory quality goals are put in place, screening for cervical cancer, mammogram, colonoscopy, diabetes, asthma, pain-meds, and blood-pressure controls, resulting in longevity and healthier life expectancy
Inpatient Detox Intake Coordinator/Admissions Representative
Somerville Hospital-CHA
05.2001 - 06.2009
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Gather medical history background
- Screen patients for admission to substance abuse program
- Assist in preparation of chart for doctors and nurses
- Utilizing our Epic, Meditech system to enter patient info., lab data and physicians order
- Obtain insurance authorization for admissions and treatment
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered upon discharge
Education
Prerequisite for nursing program -
Bunker Hill Community College
Charlestown, MABachelor of Science Degree -
Lasell College
Newton, MA05.2001
Skills
- HIPAA Regulations, Healthcare compliance
- Quality Improvement
- Managing Insurance Verification, and Patient Scheduling
- Medical Billing and Coding
- New Hire Training and Mentoring
- Patient Advocacy and Safety
- Collaboration and Teamwork building
- CPR/AED
- Problem-Solving
- Multitasking and Attention to Detail
Otherexperience
- First Aid and CPR certification current
- Geriatric nursing home rehabilitation
- Fluent in Haitian Creole
References
Available Upon Request
Timeline
Practice Medical Rep-Administrative
Cambridge Family Health North
07.2009 - Current
Inpatient Detox Intake Coordinator/Admissions Representative
Somerville Hospital-CHA
05.2001 - 06.2009
Prerequisite for nursing program -
Bunker Hill Community College
Bachelor of Science Degree -
Lasell College
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