Florence Heraldez
Visalia,CA
Summary
Dedicated Assistant Manager known for strong leadership and adaptability. Successfully supervised daily operations, enhanced team performance, and resolved customer complaints effectively, contributing to increased sales and repeat business.
Overview
19
19
years of professional experience
Work History
Assistant Manager
The Shoppe at Bravo Farms
Traver, CA
06.2007 - Current
- Led team in daily operations, ensuring high-quality customer service and operational efficiency.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Managed scheduling and staffing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Fostered a positive work environment through team-building activities.
- Monitored cash intake, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Coolidge High School
CoolidgeSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff supervision
- Staff management
- Workload management
- Sales growth
- Multitasking and organization
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
The Shoppe at Bravo Farms
06.2007 - Current
High School Diploma -
Coolidge High School