Summary
Overview
Work History
Education
Skills
Timeline
Generic

Florence Mefy

'Ewa Beach

Summary

Dynamic professional with extensive experience at Kokua Kalihi Valley, excelling in customer service and conflict resolution. Proven ability to enhance operational efficiency through effective document organization and teamwork. Fluent in Chuukese, I leverage strong problem-solving skills to ensure high patient satisfaction and seamless communication in diverse environments.

Overview

8
8
years of professional experience

Work History

Intake Special

Kokua Kalihi Valley
Honolulu
12.2024 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated and maintained databases with current information.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assist in translating between providers and patients who speak Chuukese.
  • Verify patient insurance eligibility using the insurance portal.
  • Register patients into the system to see medical providers.
  • Worked effectively in team environments to make the workplace more productive.

Secretary

Chuuk State Government
Weno
08.2017 - 05.2022
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Organized and maintained filing systems for important documents.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Handled confidential documents with discretion.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Scheduled meetings and sent invitations specifying time and location.

Education

Certificate of Technical Studies -

National Institute For Medical Assistant Advance
Denver, CO
05-2025

High School Diploma -

Kaimuki Highs School
Honolulu, HI
05-2013

Skills

  • Recordkeeping
  • Conflict resolution
  • Time management
  • Customer service
  • Insurance verification
  • Document organization
  • Problem solving
  • Organization and time management
  • Teamwork and collaboration
  • Leadership
  • FLUENT IN Chuukese
  • Data entry
  • Administrative support
  • Office organization
  • Effective communication
  • Supply ordering
  • Team collaboration
  • Data verification
  • Appointment scheduling
  • Vendor relations skills
  • File management
  • Phone reception
  • Mail distribution
  • Filing experience
  • Inter-office communications
  • Phone etiquette

Timeline

Intake Special

Kokua Kalihi Valley
12.2024 - Current

Secretary

Chuuk State Government
08.2017 - 05.2022

Certificate of Technical Studies -

National Institute For Medical Assistant Advance

High School Diploma -

Kaimuki Highs School

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Florence Mefy