Florence Woods
Levittown,New York
Summary
Substitute teacher with experience teaching daily lessons and assisting students. Retired 34-year Airline Management Professional skilled in training, safety, customer service, quality assurance, operations management, and financial planning. Expertise in improving processes and ensuring regulatory compliance. Recognized for creating a culture of quality assurance and safety. Proficient in Microsoft Office.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Levittown Public Schools
Levittown, New York
05.2024 - Current
- Supervised and provided support to students in maintaining a positive learning environment.
- Executed directed lesson plans.
- Established and maintained a positive learning environment for students.
Airport Operations Supervisor
United Airlines
Newark, New Jersey
03.2018 - 10.2022
- Supervised customer service activities including departures, arrivals, and daily work schedules.
- Conducted safety audits (MOCHA audits) and ensured compliance with safety standards.
- Provided support to employees and consistently incorporated Core 4 principles into all interactions.
- Providing assistance to customers during their travels.
- Conducted employee briefings to communicate policy and procedural changes.
Airport Operations Supervisor
United Airlines
LaGuardia Airport, Flushing
11.2015 - 02.2018
- Supervised customer service desk operations, overseeing departures/arrivals and daily work schedules.
- Performed weekly safety audits for employees and facilities.
- Provided assistance to travelers with any issues that may arise during their journey.
- Collaborated with the Union to successfully resolve issues.
Airport Operations Manager/Supervisor
John F. Kennedy International Airport
Jamaica, NY
08.2005 - 11.2015
- Led and managed the JFK Safety Committee.
- Prepared meeting minutes and reports. Resolved issues and implemented changes to standard operating procedures (SOP) to prioritize safety.
- Oversaw Quality Assurance audits for United Airlines and United Express.
- Led audit preparation and directed end-to-end process for OSHA, FAA, Fueling, Security, TSA, DEP, DEC, and FDA compliance reviews.
- Managed corrective action plans for audit findings.
- Applied Six Sigma methodology to implement process changes and new procedures.
- Performed review of check-in volumes and procedures in conjunction with Six Sigma certification.
- Created efficient process flowcharts and implemented changes for optimal deployment of resources, eliminating redundancies and minimizing wait times and delays.
- Facilitated cross-functional process improvement projects across multiple airlines and vendors.
- Direct quarterly reviews, training, procedures, and communication as an Emergency Response Coordinator.
- Coordinated effectively with JFK Crisis Center and emergency personnel.
- Trained in mock exercises and scenarios at the Port Authority to improve practical abilities.
- Evaluated and presided over employee disciplinary investigations as a hearing officer.
Airport Operations Supervisor
John F. Kennedy International Airport
Jamaica, NY
01.2005 - 01.2009
- Managed JFK Ground Equipment and Facility Departments including oversight for budgeting, flight scheduling, gate plotting, and customer service training
- Team Leader for Employee Issue Resolution Program and Safety meetings
- Served as liaison to airline and service companies regarding performance, communication, and procedural issues
- Handled Family Leave for the station before it was centralized.
Zone Controller
John F. Kennedy International Airport
Jamaica, NY
01.1995 - 01.2005
- Responsible for Operations Control Center and Station Operation Representatives including flight dispatch, arrivals, load planning and gate assignments.
Customer Service, Service Director
01.1988 - 01.1995
Education
Bachelor of Science in Education -
Queens College
Flushing, New York05.1992
Skills
- Lesson Planning
- Classroom Management
- Organizational abilities
- Lesson Plan Implementation
- Student Engagement
- Expertise in training
- Safety
- Customer Service
- Emergency preparedness
Certification
- AED/CPR Certification
- Six Sigma Green Belt Certification
- Certified 30-hour OSHA course: General Industry Safety and Health
- Certified 10- Hour OSHA course: General Industry Safety and Health
- Emergency Response Team member
Timeline
Substitute Teacher
Levittown Public Schools
05.2024 - Current
Airport Operations Supervisor
United Airlines
03.2018 - 10.2022
Airport Operations Supervisor
United Airlines
11.2015 - 02.2018
Airport Operations Manager/Supervisor
John F. Kennedy International Airport
08.2005 - 11.2015
Airport Operations Supervisor
John F. Kennedy International Airport
01.2005 - 01.2009
Zone Controller
John F. Kennedy International Airport
01.1995 - 01.2005
Customer Service, Service Director
01.1988 - 01.1995
Bachelor of Science in Education -
Queens College
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