Florencia Defilippi
Palm Coast,FL
Summary
Dynamic and dedicated professional with extensive experience in hospitality and childcare, including a successful tenure at Starbucks. Proven ability to deliver exceptional customer service while training new hires and maintaining high standards of cleanliness. Fluent in Spanish, skilled in problem-solving, and adept at multi-tasking in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
04.2025 - Current
- Prepared high-quality beverages following standardized recipes and procedures.
- Delivered high-volume customer service in a fast-paced environment while maintaining customer satisfaction.
- Maintained cleanliness and organization of work, adhering to safety standards
- Assisted in training new team members.
Barista
Starbucks
11.2023 - 03.2025
- Maintained cleanliness and organization of work area, adhering to safety and sanitation standards.
- Delivered high-volume customer service in a fast paced environment while maintaining customer satisfactio.
Nanny
Chonat Family
10.2022 - 03.2025
- Provided care for two children.
- Supervised daily activities, ensuring safety and engagement for children.
- Safely transported children to and from school and other activities.
- Assisted with homework and educational activities.
- Assisted with housekeeping duties as well as running errands.
Nanny
Pharm Family
09.2021 - 08.2023
- Provided care for an infant and toddler.
- Maintained a clean and organized environment, supporting child wellness and hygiene.
- Safely transported children to and from daycare and activities.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Nanny
Fournier Family
08.2021 - 10.2022
- Provided after school care for two children
- Handled challenging behavioral issues using appropriate discipline strategies.
- Ensured children''s safety and comfort by consistently monitoring their environment.
- Safely transported children to and from school and activities.
Assistant Teacher
Parker-Chase Preschool
08.2020 - 08.2021
- Provided a safe, nurturing, and learning-effective environment for preschoolers aged 4-5
- Collaborated with lead teacher to develop lesson plans and activities.
- Assisted in classroom management.
- Supported assessment processes by tracking student progress and providing feedback.
- Managed classroom of 23 students during lead teacher's absences.
- Handled challenging behavioral issues using appropriate discipline strategies.
Swim Instructor
Aquatots Swim Centre
05.2019 - 08.2020
- Instructed students in water safety protocols, enhancing confidence and reducing anxiety in aquatic environments.
- Assessed individual progress, providing constructive feedback to students and parents to promote skill development and retention.
- Developed emergency response procedures, ensuring compliance with safety regulations during all lessons.
Team Member
Pike Nursery
05.2018 - 08.2018
- Collaborated with team members to maintain high standards of customer service and satisfaction.
- Assisted in training new staff on operational procedures and best practices.
- Operated POS systems to process cash, credit, and debit payments.
- Monitored product quality to ensure compliance with standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Team Member
Taco Bell
05.2017 - 08.2017
- Operated POS systems to process cash, debit, and credit payments
- Balanced cash drawers.
- Kept environment clean and up to standards for team members and customer's safety.
- Delivered high-volume customer service in a fast paced environmen.
Education
High School Diploma -
Centennial High School
Roswell, GA05-2020
Skills
- Spanish (fluent)
- Childcare
- Money handling
- Hospitality
- Problem-solving
- New hire training
- Multi-tasking
Certification
- CPR and first aid certified
- Child Development Associate Credential
- Food safety certification (in progress)
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
04.2025 - Current
Barista
Starbucks
11.2023 - 03.2025
Nanny
Chonat Family
10.2022 - 03.2025
Nanny
Pharm Family
09.2021 - 08.2023
Nanny
Fournier Family
08.2021 - 10.2022
Assistant Teacher
Parker-Chase Preschool
08.2020 - 08.2021
Swim Instructor
Aquatots Swim Centre
05.2019 - 08.2020
Team Member
Pike Nursery
05.2018 - 08.2018
Team Member
Taco Bell
05.2017 - 08.2017
High School Diploma -
Centennial High School