Florencia Jofre
Avon,CO
Summary
With a proven track record at F Labor LLC, I excel in operations management and customer relations, enhancing client satisfaction and streamlining business processes for efficiency. My expertise spans from small business operations to human resource management, achieving significant improvements in service delivery and operational effectiveness.
Overview
11
11
years of professional experience
Work History
Owner
F Labor LLC
Grants Pass, OR
01.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Food and Beverage Manager
Auberge Du Vin
Argentina
12.2020 - 08.2022
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Host
Malake
Argentina
09.2021 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Assistant Server
Disney Cruise Lines
San Diego, CA
09.2019 - 09.2021
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Greeted all guests warmly upon arrival, setting a positive tone for their dining experience from the start.
- Enhanced customer satisfaction by providing timely and attentive service to guests.
- Assisted in inventory management by restocking supplies as needed or reporting low stock levels to supervisors.
Head Tour Guide
Monteviejo Wineries
Argentina
03.2017 - 01.2019
- Established a strong rapport with guests, resulting in high levels of customer loyalty and repeat business.
- Maintained up-to-date knowledge of local history, culture, and attractions for accurate information delivery during tours.
- Assisted in marketing efforts by creating eye-catching promotional materials for print and digital distribution channels.
- Streamlined tour operations for increased efficiency through effective scheduling and coordination.
Sommelier
Monteviejo Wineries
Argentina
01.2016 - 02.2017
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
Waitress
ABJ Brazil
Brazil
08.2014 - 12.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender
Hook
Argentina
12.2013 - 04.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Academic - Tourism And Hospitality Management
Universidad Tecnológica Nacional
Mendoza Argentina 03.2016
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business planning
- Sales leadership
- Product branding
- Sales management
- Cost reduction
- Budget administration
- Human resource management
- Labor relations
- Human resources
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Professional Working
Italian
Elementary
Timeline
Owner
F Labor LLC
01.2023 - Current
Host
Malake
09.2021 - 12.2021
Food and Beverage Manager
Auberge Du Vin
12.2020 - 08.2022
Assistant Server
Disney Cruise Lines
09.2019 - 09.2021
Head Tour Guide
Monteviejo Wineries
03.2017 - 01.2019
Sommelier
Monteviejo Wineries
01.2016 - 02.2017
Waitress
ABJ Brazil
08.2014 - 12.2015
Bartender
Hook
12.2013 - 04.2014
Academic - Tourism And Hospitality Management
Universidad Tecnológica Nacional