Florentina McCulloch
Itasca,IL
Summary
General Manager with 18+ of experience driving revenue performance, growth and services. Experienced professional with proven background in both the customer service and staffing industries. Excellent customer service skills, very accurate, fast and attentive to details. Dependable and committed with strong desire to produce optimal results. Flexible individual who is accustomed to working in deadline oriented, high production environment. Leadership abilities including coaching, scheduling, training and communication skills
Overview
19
19
years of professional experience
Work History
Caregiver
Private
Park Ridge, IL
04.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
General Manager
Home Instead
Itasca, IL
07.2008 - Current
- Establish recruiting requirements by researching individual company needs and objectives In order to maintain and manage the staffing team.
- Strategic thinker with with a proven track record of developing and creating innovation strategies.
- Consistently meets deadlines and objective.
- Manage and direct activities of staffing managers, lead caregivers and human resources.
- Manage up to 75 senior clients.
- Schedule caregivers to provide in home care for seniors.
- Oversee a staff of approximately 125 caregivers.
- Coach Managers on the process of evaluating employees, setting goals, conducting objective performance to improve productivity.
- Plan and develop success plans for staffing managers.
- 24-7 on call staffing for emergency calls, staff and communication with caregivers and clients.
Human Resource Recruiting Manager
Home Instead
Elk Grove Village, IL
07.2006 - 07.2008
- Reached hiring goals consistently, training, coaching and terminating caregivers.
- Assisted in on-boarding caregivers and introducing them to new clients.
- Prepared employees for assignments by establishing and conducting new hire orientation.
- Managed 60 employees, payroll, background checks, and training program.
Caregiver
Private Client
Streator, IL
04.2006 - 03.2008
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Associate of Science -
Victor Babes
Timisoara, RomaniaSkills
Microsoft Office Word, Excel, Clear Care Program, Outlook, Scan 123, Indeed, My CNA, Multi-Tasking Management
VA Certification, Dementia training
Timeline
Caregiver
Private
04.2021 - Current
General Manager
Home Instead
07.2008 - Current
Human Resource Recruiting Manager
Home Instead
07.2006 - 07.2008
Caregiver
Private Client
04.2006 - 03.2008
Associate of Science -
Victor Babes