Floretta Lampkins
Baltimore
Summary
Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
35
35
years of professional experience
Work History
Administrative Specialist 1
Maryland Department of Labor
Baltimore
04.2024 - Current
- Assisting unemployment analyzing documents evaluating approving and denying claims of port workers
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Responded promptly to customer inquiries regarding product features or services offered.
- Conducted research to gather information for policy development and reviews.
- Facilitated communication between departments to enhance workflow efficiency.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
Owner/Manager
Coffys Cuisine
Baltimore
08.2023 - 04.2024
- Lead and oversee daily operations of a small business, including financial management, staff supervision, and customer service.
- Responsible for hiring, training, and managing a team of employees, providing guidance and support to ensure company goals are met.
Drivers License Agent
MVA
Essex
02.2022 - 08.2023
- Test applicants trying to obtain Maryland Drivers License
- Conducted knowledge and road exams for applicants seeking driver's licenses
- Issued and renewed driver's licenses, identification cards, and vehicle registrations in compliance with state regulations
Office Manager
Edc Medical Inc
Baltimore
01.2001 - 01.2022
- Supervising and monitoring the work of administrative staff, implementing and maintaining office budget ensuring that health and safety policies are up to date
- Coordinated and managed all office operations, including staffing, scheduling, and purchasing supplies.
Rural Carrier
United States Post Office
Davidsonville
04.2019 - 12.2019
- Delivered mail along rural routes efficiently and accurately, maintaining a high level of customer satisfaction
- Operated a vehicle safely to transport mail and packages to designated locations on assigned routes
Correctional Officer
State of Maryland
Baltimore
05.1996 - 02.2000
- Enforced policies and procedures to maintain security within a correctional facility
- Conducted regular patrols and inspections to prevent violence and contraband
Customer Service Manager
Tops Productions
Baltimore
01.1991 - 05.1996
- Managed customer service team to enhance support efficiency and satisfaction.
- Developed training programs to improve staff skills and service delivery.
- Oversaw daily operations to ensure seamless customer interactions and issue resolution.
Education
No Degree - Mortuary Science
CCBC at Catonsville
Catonsville, MDSkills
- Incident Reporting
- File and data retrieval systems
- Billing
- Training and coaching
- Document review
- Claim processing
- Policy development
- Customer relations
- Office management
- Staff supervision
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
- Research skills
- Report preparation
Timeline
Administrative Specialist 1
Maryland Department of Labor
04.2024 - Current
Owner/Manager
Coffys Cuisine
08.2023 - 04.2024
Drivers License Agent
MVA
02.2022 - 08.2023
Rural Carrier
United States Post Office
04.2019 - 12.2019
Office Manager
Edc Medical Inc
01.2001 - 01.2022
Correctional Officer
State of Maryland
05.1996 - 02.2000
Customer Service Manager
Tops Productions
01.1991 - 05.1996
No Degree - Mortuary Science
CCBC at Catonsville