Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Floricia Melinda Grant

San Antonio,TX

Summary

I am a committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. I am always seeking opportunities to gain professional growth, and to utilize the extensive knowledge gained from multi-faceted experiences.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Universal Healthcare Services
04.2018 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Relayed latest information to first responders via telephone calls for medical emergencies, welfare checks, and emergency detentions weekly.
  • Transported civilian and military service members to their appointed treatment; often having to manage individuals in distress and crisis while en route to their destination.
  • Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
  • Modeled appropriate behaviors, attitude, social skills, and self-care
  • Assisted patients in emergency situations with appropriate information and support.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Followed established protocols for professional handling of emergency situations.
  • Worked effectively in fast-paced environments.

Home Health Care Attendant

Medical Team Home Health
01.2014 - Current
  • Assisted patients with ADL's such as ; dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.

Catering Chef

Finger Lickin Good Catering
01.2010 - Current
  • Cooked for large groups of people 100+ and managing various types of food for large events.
  • Created catering menu based upon client specifications, event type, dietary needs, and budget.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
  • Crafted exciting catering options for clients.

Medical Office Specialist

San Antonio Urgent Care- Dr. Jocelyn M.Thread
01.2005 - 01.2008
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Registered patients and completed associated paperwork for accurate records.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Education

Associate of Arts - Culinary Arts

St. Philip's College
San Antonio, TX
05.2013

Skills

    • Efficient typing skills 40wpm
    • Stress Reduction Techniques
    • CPR/First Aid certified
    • Crisis Management
      • Data Entry
      • Data Collection
      • Appointment Scheduling
      • Flexibility

Certification

  • Certified Medical Office Specialist
  • Certified in billing of INS claims
  • CPR/First Aid Certified

Timeline

Mental Health Technician

Universal Healthcare Services
04.2018 - Current

Home Health Care Attendant

Medical Team Home Health
01.2014 - Current

Catering Chef

Finger Lickin Good Catering
01.2010 - Current

Medical Office Specialist

San Antonio Urgent Care- Dr. Jocelyn M.Thread
01.2005 - 01.2008

Associate of Arts - Culinary Arts

St. Philip's College

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Floricia Melinda Grant