Lauren Hutchins
Chenoa,IL
Summary
I am a dedicated Mental Health Technician for nearly four years now. I was a former Correctional Officer with three years of experience. I maintained facility order while delivering compassionate, proactive behavioral care. I have proven capability to manage adverse conditions, enforce safety protocols, and implement specialized support plans for individuals with complex needs. I am detail-oriented and a ethical leader recognized for de-escalating high-stress situations, rigorous documentation, and fostering trust with challenging populations to improve daily living through structured support.
Overview
10
10
years of professional experience
Work History
Mental Health Technician
Fox Developmental Center
Dwight, Illinois
03.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences. Followed up by documenting.
- Helped assist patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Monitored patient behavior and immediately reported changes to supervising physician. Followed by documenting.
- Back up tec 3
- Performed comprehensive administrative support, including accurate document control, filing, charting, and high-volume copying to maintain organized workflow.
- Coordinated daily operational schedules, ensuring timely alignment of resources and personnel to meet department goals.
- Operated multi-line phone systems, two-way radios, and public address (PA) systems to facilitate rapid, clear communication across teams.
leveraged Microsoft Office Suite—including Excel for tracking data, PowerPoint for presentations, and Word for drafting documentation—to support daily technical and administrative tasks.- Interaction with people.
Correctional Officer
Pontiac prision
09.2019 - 03.2023
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Retail Sales Associate
Petco Animal Supplies Stores Inc.
01.2019 - 08.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted customers and helped with product questions, selections, and purchases.
Cooking Assistant and Cashier
Taco Bell
02.2017 - 01.2018
- Met customer needs through polite, friendly and attentive service.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Cleaned and sanitized cashier workstation and scanning area.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Removed trash, swept, and mopped floors for professional appearance.
- Worked with floor team and managers to meet wide range of customer needs.
- Clean and accurate food preparation.
- Conscious of dietary restrictions of customers.
Education
Bradley Bourbonnais Community High-school
Bourbonnais , IlSome College (No Degree) - Criminal Justice
Kankakee Community College
Kankakee, ILOnenet Trainings
Skills
- Crisis Intervention
- Restraint Techniques
- Emergency Response
- First Aid and CPR Certified
- Patient Care Standards
- Health and Safety Compliance
- Patient Documentation
- Incident Reporting
- Inmate Supervision
- Contraband Searching
- Safety precautions
- Electronic Health Records
- Excellent Problem Solver
- Time management
- Organizational skills
- Typing speed 45 wpm
- Ethical Standards of Conduct
- Acting tec 3 position
- High-school diploma
Timeline
Mental Health Technician
Fox Developmental Center
03.2023 - Current
Correctional Officer
Pontiac prision
09.2019 - 03.2023
Retail Sales Associate
Petco Animal Supplies Stores Inc.
01.2019 - 08.2019
Cooking Assistant and Cashier
Taco Bell
02.2017 - 01.2018
Bradley Bourbonnais Community High-school
Some College (No Degree) - Criminal Justice
Kankakee Community College
Onenet Trainings