Floridalma Loarca
Racine,WI
Summary
Dynamic bilingual professional with a proven track record at Kenosha Community Health Center, excelling in patient access and insurance verification. Demonstrated ability to maintain HIPAA compliance and deliver exceptional customer service under pressure. Skilled in relationship building and fluent in language translation, significantly enhancing patient satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
Kenosha Community Health Center
Kenosha, WI
11.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
FC Associate
Amazon
Kenosha, WI
10.2022 - 10.2024
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
Education
High School Diploma -
Innovation Central High School
Grand Rapids, MI06.2021
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Patient check-in
- Appointment scheduling
- Medical terminology
- Money handling
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Kenosha Community Health Center
11.2024 - Current
FC Associate
Amazon
10.2022 - 10.2024
High School Diploma -
Innovation Central High School