Florina Gonzalez
Houston,Texas
Summary
Lead Patient Access Representative
Highly organized professional with experience in hospital operations. Skilled in providing excellent customer service, data entry and patient intake. Adept at accurately entering patient information into the computer system, managing patient appointments and verifying insurance eligibility. Committed to maintaining HIPAA compliance and safeguarding sensitive information. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
5
5
years of professional experience
Work History
Chart Analyst
Texas Orthopedic Hospital
Houston, TX
07.2024 - Current
- Analyzed patient charts to ensure accurate data entry and compliance with healthcare regulations.
- Collaborated with medical staff to streamline documentation processes, enhancing workflow efficiency.
- Developed training materials for new staff on chart management systems and best practices.
- Implemented quality control checks to maintain data integrity and reduce errors in patient records.
- Regularly audited existing charts for relevance and validity, ensuring information is up-to-date and reflective of current operational status.
Lead Patient Access Representative
Meridian Hospital
Houston, Texas, USA
02.2022 - 06.2024
- Facilitated communication between physicians, nurses, and office personnel regarding registration activities.
- Provided support to other departments when needed during peak times or special projects.
- Reviewed incoming requests from physicians or other healthcare professionals for accuracy and completeness.
- Provided excellent customer service to ensure patient satisfaction.
- Trained new employees on policies, procedures, and systems used for patient access services.
- Maintained accurate records of all interactions with patients and other healthcare providers.
- Assisted with audits of medical records as needed for compliance purposes.
- Consistently met established goals for quality assurance standards set by management.
- Ensured that all forms were completed correctly before submitting them for processing.
- Collaborated with other departments to ensure smooth transitions between services provided by each team member.
Receptionist
Houston Community College
Houston, Texas, USA
08.2020 - 02.2022
- Assigned tasks to staff members according to their individual strengths.
- Trained new employees on company policies and procedures.
- Maintained cleanliness of the store environment at all times.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Provided exceptional customer service, resulting in high ratings from customers.
- Reviewed incoming shipments for accuracy before stocking shelves.
- Performed daily audits of cash registers to verify transactions.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Generated monthly financial statements for review by upper management.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Created weekly reports outlining store performance metrics.
- Demonstrated ability to manage and motivate a team of retail associates.
Education
Associate in Science (A.S.) - Nursing
Lone Star Community College
Cypress, TexasSkills
- Admitting Coordination
- Customer Satisfaction
- Medical Terminology
- Patient Registration
- Patient Health Information Access
- Fee Collection
Languages
Spanish
Personal Information
Title: Lead Patient Access Representative
Timeline
Chart Analyst
Texas Orthopedic Hospital
07.2024 - Current
Lead Patient Access Representative
Meridian Hospital
02.2022 - 06.2024
Receptionist
Houston Community College
08.2020 - 02.2022
Associate in Science (A.S.) - Nursing
Lone Star Community College