Florinda Contreras
owner/manager
San Antonio,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective at keeping organized financial records and tax preparation. Comfortable working with people on all levels of communication to build better team performance. Excellent time management skills with years of experience in employee scheduling to suit business needs.
Overview
32
32
years of professional experience
Work History
Owner/Manager of Operations
Florinda's Housekeeping
04.1992 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Many for over 30 years.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and proposed optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Manager
Rounders Card Club
Mar2018 - 01.2024
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Harlandale High School
San Antonio, TX06.1991
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Financial Management
- Customer Service
- Team Leadership
- Scheduling
- Inventory Management
- Records Organization and Management
Timeline
Owner/Manager of Operations
Florinda's Housekeeping
04.1992 - 01.2024
Manager
Rounders Card Club
Mar2018 - 01.2024
High School Diploma -
Harlandale High School
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