Summary
Overview
Work History
Education
Skills
Timeline
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FLORINE BAYNES

FLORINE BAYNES

Raleigh,NC

Summary

Proven Customer Care Assistant at ACS Xerox Conduent, adept in CRM software and complaint handling, significantly enhanced client satisfaction and loyalty through expert resolution of issues and empathetic engagement. Excelled in a fast-paced environment, showcasing assertiveness and a commitment to excellence.

Overview

23
23
years of professional experience

Work History

Customer Care Assistant

ACS Xerox Conduent
10.2001 - 09.2024
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Continuously updated personal knowledge of industry trends and best practices for optimal customer support provision.
  • Demonstrated empathy and understanding while handling difficult customer interactions, maintaining professionalism at all times.
  • Conducted thorough research of customer inquiries, providing accurate information and solutions for their concerns.
  • Offered prompt assistance to customers via phone, support channels for seamless service experience.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or escalation purposes.

Education

GED -

Newburgh Free Academy
Newburgh, NY
08-1978

Skills

  • Call center experience
  • Appointment scheduling
  • Complaint handling
  • Payment processing
  • CRM software
  • Assertiveness

Timeline

Customer Care Assistant

ACS Xerox Conduent
10.2001 - 09.2024

GED -

Newburgh Free Academy

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FLORINE BAYNES