Avid reader
Hi, I’m
Florisa Mae Castillo
Daly City,United States
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
JP Morgan ChaseMillbrae, CA
District Preferred Banker
07.2023 - 07.2024
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
First Republic BankMillbrae, CA
District Preferred Banker
10.2022 - 07.2023
Job overview
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Bank of AmericaHalf Moon Bay, CA
Relationship Banker
02.2019 - 10.2022
Job overview
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Reduced bank losses by setting successful risk management policies.
- Identified which company offerings would best meet customer needs and provided additional details about pricing and support.
Bank of AmericaHalf Moon Bay, CA
Teller Service Representative
10.2016 - 02.2019
Job overview
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Directed specific questions to appropriate branch personnel.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Certification
- Notary Public
Education
Half Moon Bay High SchoolHalf Moon Bay, CA
High School Diploma
08.2010 - 06.2014
Skills
- 10 Key Numeric Typing
- Recordkeeping Requirements
- Account Audits
- Teamwork and Communication
- Financial Processes Understanding
- Administrative Operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work from home optionCareer advancementWork-life balancePersonal development programsInterests
Travel
Timeline
District Preferred Banker
JP Morgan Chase
07.2023 - 07.2024
District Preferred Banker
First Republic Bank
10.2022 - 07.2023
Relationship Banker
Bank of America
02.2019 - 10.2022
Teller Service Representative
Bank of America
10.2016 - 02.2019
Half Moon Bay High School
High School Diploma
08.2010 - 06.2014