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Florisa Mae Castillo
Daly City,United States
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
JP Morgan ChaseMillbrae, CA
District Preferred Banker
07.2023 - 07.2024
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
First Republic BankMillbrae, CA
District Preferred Banker
10.2022 - 07.2023
Job overview
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Bank of AmericaHalf Moon Bay, CA
Relationship Banker
02.2019 - 10.2022
Job overview
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Reduced bank losses by setting successful risk management policies.
- Identified which company offerings would best meet customer needs and provided additional details about pricing and support.
Bank of AmericaHalf Moon Bay, CA
Teller Service Representative
10.2016 - 02.2019
Job overview
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Directed specific questions to appropriate branch personnel.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Certification
- Notary Public
Education
Half Moon Bay High SchoolHalf Moon Bay, CA
High School Diploma
08.2010 - 06.2014
Skills
- 10 Key Numeric Typing
- Recordkeeping Requirements
- Account Audits
- Teamwork and Communication
- Financial Processes Understanding
- Administrative Operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work from home optionCareer advancementWork-life balancePersonal development programsInterests
Travel
Timeline
District Preferred Banker
JP Morgan Chase
07.2023 - 07.2024
District Preferred Banker
First Republic Bank
10.2022 - 07.2023
Relationship Banker
Bank of America
02.2019 - 10.2022
Teller Service Representative
Bank of America
10.2016 - 02.2019
Half Moon Bay High School
High School Diploma
08.2010 - 06.2014
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