Summary
Overview
Websites
Work History
Certification
Education
Skills
Work Availability
Work Preference
Interests
Timeline
Hi, I’m

Florisa Mae Castillo

Daly City,United States
Florisa Mae Castillo

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
years of professional experience
4
years of post-secondary education

Websites

Work History

JP Morgan Chase
Millbrae, CA

District Preferred Banker
07.2023 - 07.2024

Job overview

  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

First Republic Bank
Millbrae, CA

District Preferred Banker
10.2022 - 07.2023

Job overview

  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.

Bank of America
Half Moon Bay, CA

Relationship Banker
02.2019 - 10.2022

Job overview

  • Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
  • Reduced bank losses by setting successful risk management policies.
  • Identified which company offerings would best meet customer needs and provided additional details about pricing and support.

Bank of America
Half Moon Bay, CA

Teller Service Representative
10.2016 - 02.2019

Job overview

  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Directed specific questions to appropriate branch personnel.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

Certification

  • Notary Public

Education

Half Moon Bay High School
Half Moon Bay, CA

High School Diploma
08.2010 - 06.2014

Skills

  • 10 Key Numeric Typing
  • Recordkeeping Requirements
  • Account Audits
  • Teamwork and Communication
  • Financial Processes Understanding
  • Administrative Operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work from home optionCareer advancementWork-life balancePersonal development programs

Interests

Avid reader

Travel

Timeline

District Preferred Banker

JP Morgan Chase
07.2023 - 07.2024

District Preferred Banker

First Republic Bank
10.2022 - 07.2023

Relationship Banker

Bank of America
02.2019 - 10.2022

Teller Service Representative

Bank of America
10.2016 - 02.2019

Half Moon Bay High School

High School Diploma
08.2010 - 06.2014

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Florisa Mae Castillo