Florissa Vasquez
Customer Service Associate
Allentown,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Gas Station Attendant
Weis
Allentown, PA
12.2021 - Current
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained inventory of all saleable items.
- Assisted customers with operating fuel pumps, explaining proper fueling techniques.
Supervisor
Rita's Ice
Allentown, PA
03.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
Security Guard
Securitas Security Services USA
Hamburg, PA
02.2021 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw entry and exit of up to 40 employees and visitors daily.
Education
Associate of Applied Science - Psychology
Northampton Community College
Bethlehem, PA12.2022
High School Diploma -
William Allen High School
Allentown, PA06.2018
Skills
- Providing Feedback
- Creative Solutions
- Opening and Closing Procedures
- Recordkeeping and File Maintenance
- Customer Service
- General Facility Cleaning
- Promotional Display Setup
- Guest Experiences
- Stockroom Upkeep
- Staff Training
Timeline
Gas Station Attendant
Weis
12.2021 - Current
Security Guard
Securitas Security Services USA
02.2021 - 12.2021
Supervisor
Rita's Ice
03.2017 - Current
Associate of Applied Science - Psychology
Northampton Community College
High School Diploma -
William Allen High School
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