Floriza Lozano
First Cash Pawn
Mcallen,TX
Overview
Customer Service Representative providing in-person support, issue resolution, and transaction assistance in service-focused environments. Handles 61+ customer interactions per day, processes payments, and resolves 20+ issues per shift to keep interactions smooth and fair. Brings a calm approach, strong communication, and comfort using 2 computer systems while multitasking.
02+
Languages
08+
years of professional experience
Work History
03.2026 - Current5 Months
Pawnbroker
First Cash Pawn | Mcallen, X
- Job Duties consist of, processing payments, selling merchandise, cash transactions, and negotiations.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
11.2024 - 03.20261 Year 4 Months
Crew Member
Raising Canes | Mcallen, X
- Processed payments, provided customer service, served food to ensure smooth operations.
- Delivered exceptional customer service in a a fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and cleanliness standards during food preparation.
- Collaborated with team members to maintain smooth workflow, enhancing overall restaurant efficiency.
- Trained new crew members on company policies and operational procedures, promoting a cohesive work environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
08.2021 - 11.20243 Years 3 Months
Front Desk Receptionist
Galaxy VR | Edinburg, TX
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling and maintained efficient communication with clients and team members.
- Developed and implemented improved customer service protocols to enhance visitor experience.
- Trained new reception staff on operational procedures and system navigation for optimal performance.
- Oversaw inventory management of office supplies, ensuring timely replenishment and organization.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships with guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
08.2018 - 08.20202 Years
Cashier
Burger King | Edinburg, TX
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Handled cash management responsibilities, including balancing registers at shift end.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new team members on operational procedures and customer service standards.
- Collaborated with team members to optimize workflow during peak hours, ensuring timely service.
- Greeted customers entering store and responded promptly to customer needs.
Education
Medical Coding and Billing Certificate Program
The College of Health Care Professions | Mcallen, TX | 08-2026
The College of Health Care Professions - Mcallen, TX
08-2026
205 Hour Externship
Arts | Theater Arts
South Texas College | Mcallen, TX | 05-2020
South Texas College - Mcallen, TX
05-2020
- Dean's List
- [3.5] GPA
High School | Arts and humanities
Mcallen High School | Mcallen, TX | 05-2018
Mcallen High School - Mcallen, TX
05-2018
- Yearbook Staff Member
- Art Club Member
- Extracurricular Activities: [theatre UIL]
- Extracurricular Activities: [Choir UIL]
- Extracurricular Activities: [Art UIL]
- AVID
Skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Pawnbroker
First Cash Pawn
03.2026 - CurrentRead more
Crew Member
Raising Canes
11.2024 - 03.2026Read more
Front Desk Receptionist
Galaxy VR
08.2021 - 11.2024Read more
Cashier
Burger King
08.2018 - 08.2020Read more
The College of Health Care Professions - Medical Coding and Billing Certificate Program,
Read more
South Texas College - Arts, Theater Arts
Read more
Mcallen High School - High School, Arts and humanities
Read more