Florijan Djinovic
Staten Island
Summary
Resourceful Front Desk Concierge known for productivity and efficiency in task completion. Skilled in customer service, problem-solving, and communication, ensuring smooth operations at the front desk. Excel in multitasking and prioritizing guest needs with diplomacy and patience, contributing to positive guest experiences.
Highly professional with comprehensive experience in front desk concierge roles. Demonstrates strong understanding of customer service, communication and problem-solving skills essential for managing front-desk operations. Proven ability to create welcoming environments for guests, effectively handle administrative duties and uphold high standards of the organization. Previous work resulted in enhanced guest satisfaction and improved operational efficiency.
Skilled Building Maintenance Worker with broad experience in various aspects of building upkeep, repairs, and cleaning procedures. Strong ability to diagnose and solve maintenance problems while ensuring compliance with safety regulations. Recognized for attention to detail, adaptability, and dedication to maintaining optimal building functionality. Maintained high standards of workmanship in past roles, contributing positively to overall team performance and customer satisfaction.
Resourceful professional in maintenance and repair, known for high productivity and efficient task completion. Skilled in troubleshooting, preventive maintenance, and safety compliance. Excel at time management, problem-solving, and teamwork, ensuring seamless operations and workplace safety.
Overview
8
8
years of professional experience
Work History
Front Desk Concierge
Guardian
20 Exchange Pl
02.2025 - Current
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Managed special events such as conferences or meetings by coordinating catering arrangements or booking entertainment services.
Head Bartender
Rocco's Steakhouse
New York
11.2024 - Current
- Manage the bar at a high-end steakhouse, delivering top-tier cocktail experiences.
- Oversee liquor inventory, ordering, and bar operations for efficiency.
- Provide exceptional guest service, ensuring customer satisfaction.
Head Bartender
Baci Restaurant
Staten Island
06.2020 - 11.2024
- Led the bar team, creating craft cocktails and managing high-volume service.
- Developed and updated drink menus to align with customer preferences.
- Trained junior bartenders in mixology techniques and customer service.
Head Waiter
Casa Verde
Staten Island
06.2017 - 06.2020
- Managed dining service, ensuring excellent customer experience and efficiency.
- Supervised and trained new waitstaff, enhancing overall service quality.
- Maintained inventory and assisted with restaurant operations.
Education
Economics and Development
University of Montenegro
Podgorica, MontenegroSkills
- Microsoft Word
- Excel
- PowerPoint
- Tableau
- Data Analytics
- Leadership
- Team management
- Customer service
- Problem-solving
- Communication skills
- Problem solving
- Training staff
- Organizational skills
- Teamwork
Languages
- Fluent in Montenegrin
- Albanian
- Spanish
- English
Timeline
Front Desk Concierge
Guardian
02.2025 - Current
Head Bartender
Rocco's Steakhouse
11.2024 - Current
Head Bartender
Baci Restaurant
06.2020 - 11.2024
Head Waiter
Casa Verde
06.2017 - 06.2020
Economics and Development
University of Montenegro