Tonya Dorris
Memphis,TN
Summary
Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Crazy Snacks
Memphis, USA
03.2017 - Current
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
- Set pricing structures
- Led startup and creation of operational procedures and workflow planning
- Trained teams on specific operations, applicable procedures and techniques for each job site
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Managed sales presentations to promote product and brand benefits
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit
- Developed and implemented successful sales strategies to meet business goals
- Managed operations, budgeting, accounts payable, accounts receivable and payroll
- Kept records for production, inventory, income and expenses
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
- Established favorable relationships with vendors and contractors, facilitating contract negotiation, and development of marketing and sales strategies
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
Owner/Operator
The Glam Spot Collaboration
Memphis, USA
06.2013 - Current
- Managed 4 employees to ensure daily goals were met
- Performed daily activities as owner/operator
- Oversaw the marketing department while performing marketing strategies as well as promoted business on social media to generate revenue
- Created reports
- Built relationships with existing clients as well as new/potential clients
- Developed and implemented successful sales strategies to meet business goals
- Kept records for production, inventory, income and expenses
- Analyzed client business needs and assisted in determining appropriate resources and strategies
- Hosted special events to boost brand awareness and increase community engagement
Associate Banker
Regions Bank
Memphis, USA
04.2012 - 07.2016
- Advised customers on bank products, services and financial planning options
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies
- Modified, opened and closed customer accounts
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Adhered to bank and legal guidelines for reporting and loan approvals
- Spoke with new clients and completed pre-qualification procedures
Education
Nail Technology -
Tennessee Academy of Cosmetology
Memphis, TN04.2010
High School Diploma -
Southside High School
Memphis, TN06.1995
Skills
- Excellent customer service and communication skills
- Excellent sales ability
- Effective listening skills
- Proficient in meeting and exceeding sales goals
- Team player
- Great motivation skills
- Great at building relationships with clients and vendors
- Able to work independently
- Excellent marketing skills and abilities
- Specializes in customer relations and retention
- Great product branding skills
- Great strategic planning skill
- Possess great staff training and development skills
- Knowledgeable in hiring and staffing
Timeline
Owner/Operator
Crazy Snacks
03.2017 - Current
Owner/Operator
The Glam Spot Collaboration
06.2013 - Current
Associate Banker
Regions Bank
04.2012 - 07.2016
Nail Technology -
Tennessee Academy of Cosmetology
High School Diploma -
Southside High School