Floyd Byrd
Olive Branch,MS
Summary
Dynamic professional with a proven track record in customer service at FedExForum and warehouse supervision at Performance Food Group Co. Skilled in problem-solving and teamwork, I excel in enhancing operational efficiency and delivering exceptional guest experiences. Committed to optimizing processes while fostering collaboration among team members.
Overview
13
13
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
03.2023 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers in product selection, providing knowledgeable recommendations to enhance satisfaction.
- Maintained store organization, ensuring merchandise displayed attractively for optimal customer engagement.
- Trained new staff on operational procedures and product knowledge, promoting team collaboration.
Warehouse Supervisor
Performance Food Group Co
07.2019 - Current
- Supervised daily warehouse operations, ensuring compliance with safety regulations and company policies.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Optimized workflow processes to enhance efficiency and improve overall productivity within the team.
- Coordinated shipping and receiving activities, maintaining accurate records of inventory levels and shipments.
- Monitored performance metrics, identifying areas for improvement to boost overall productivity.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Guest Service Representative
FedExForum
01.2020 - 10.2022
- Delivered exceptional customer service by responding to inquiries and resolving issues promptly.
- Assisted guests with ticketing, seating arrangements, and event information for optimal experience.
- Collaborated with team members to enhance operational efficiency during high-volume events.
- Maintained knowledge of venue policies and procedures to ensure compliance and guest safety.
Warehouse Lead
Performance Food Group Co
09.2017 - 07.2019
- Supervised daily warehouse operations to ensure safety and efficiency.
- Trained and mentored new team members on best practices and procedures.
- Implemented process improvements that enhanced workflow and reduced errors.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
Inventory Coordinator
Performance Food Group Co
06.2016 - 09.2017
- Coordinated inventory management processes to ensure optimal stock levels and accuracy.
- Implemented inventory control systems to enhance tracking and reduce discrepancies.
- Collaborated with cross-functional teams to improve supply chain efficiency.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Performed full inventory counts every 90 days.
Warehouse Worker
Performance Food Group Co
09.2012 - 06.2016
- Operated forklifts and pallet jacks for efficient inventory movement and organization.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to streamline order fulfillment processes.
- Ensured compliance with safety protocols, reducing workplace incidents.
Education
Bachelor of Science - Logistics And Supply Chain Management
Western Governors University
Salt Lake City, UT01-2026
Certificate - HVAC
Delta Technical College
Horn Lake, MS06-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Shipping and receiving
- Mentoring and training
- Workflow coordination
- Performance evaluations
Timeline
Sales Associate
Lowes Home Improvment
03.2023 - Current
Guest Service Representative
FedExForum
01.2020 - 10.2022
Warehouse Supervisor
Performance Food Group Co
07.2019 - Current
Warehouse Lead
Performance Food Group Co
09.2017 - 07.2019
Inventory Coordinator
Performance Food Group Co
06.2016 - 09.2017
Warehouse Worker
Performance Food Group Co
09.2012 - 06.2016
Bachelor of Science - Logistics And Supply Chain Management
Western Governors University
Certificate - HVAC
Delta Technical College
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