Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Floyd Elliott

St Louis,MO

Summary

Dynamic customer service professional with a proven track record at Lowe's, excelling in problem resolution and relationship building. Skilled in utilizing CRM systems to enhance customer satisfaction and adapt to evolving needs, ensuring a consistently positive experience. Committed to leveraging active listening and critical thinking to drive service excellence.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

City Museum
St Louis, MO
04.2022 - 09.2024

Customer Service Manager

Lowe's
Jacksonville, FL
06.2001 - 08.2009
  • Assisted in resolving customer inquiries and complaints to enhance satisfaction.
  • Learned and utilized CRM systems to track customer interactions effectively.
  • Supported team in maintaining service standards through continuous feedback collection.
  • Adapted quickly to changing customer needs, ensuring a positive experience.

Education

CFD

STLCC
St Louis, MO
05.2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

City Museum
04.2022 - 09.2024

Customer Service Manager

Lowe's
06.2001 - 08.2009

CFD

STLCC
Floyd Elliott