Fnu Sonali
Winter Park,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
4046
4046
years of post-secondary education
Work History
Store Associate
Chevron
Orange City, Florida
01.2025 - 09.2026
- Assisted customers with product inquiries and provided exceptional service.
- Operated point-of-sale systems for accurate transaction processing.
- Collaborated with team members to restock shelves and manage inventory flow.
- Monitored stock levels to identify needs for reordering products promptly.
- Demonstrated excellent customer service skills at all times.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Customer Service Representative
Dry Cleaners
Winter Park, Florida
06.2025 - 03.2026
- Processed customer orders and managed payment transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on care instructions for various fabrics.
- Handled customer complaints with professionalism and empathy.
- Operated machinery for cleaning and finishing garments.
- Maintained cleanliness and organization of the service area.
Education
Vlcc Beauty Diploma
Pathankot , PunjabBachelor of Arts - Agricultural Economics
Government College
Pathankot , Punjab 04.2018 - 05.2021
Government Schools
Pathankot , PunjabSkills
- Customer service
- Product knowledge
- Order processing
- Communication skills
- Time management
- Product support
- Returns and exchanges handling
- Flexible schedule adaptability
- Organization
- Customer assistance
- Basic math skills application
- Store cleanliness maintenance
- Organizational skills development
- Stock replenishment efficiency
- Dressing room maintanence
- Complaint handling
Languages
English
Beginner
Timeline
Customer Service Representative
Dry Cleaners
06.2025 - 03.2026
Store Associate
Chevron
01.2025 - 09.2026
Bachelor of Arts - Agricultural Economics
Government College
04.2018 - 05.2021
Vlcc Beauty Diploma
Government Schools