Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fodelene Dupuy

West Palm Beach

Summary

Detail-oriented customer service professional with over 6 years of experience managing patient flow and supporting administrative functions. Known for exceptional organizational skills and a strong commitment to providing outstanding customer service in fast-paced healthcare environments.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Jupiter Medical Center
Jupiter
06.2024 - Current
  • Acted as primary contact for patients, families, and visitors, providing essential support.
  • Managed incoming calls and appointment scheduling to optimize patient flow.
  • Assisted with documentation of medical records and data entry tasks.
  • Demonstrated empathy and professionalism while addressing patient needs in sensitive situations.
  • Supported administrative functions and front-desk operations in a fast-paced healthcare environment.
  • Ensured accurate interdepartmental communication to enhance overall patient experience.

Customer Service Representative

Wellington Medical Center
Wellington
09.2022 - 11.2023
  • Assisted patients with check-in process and verified insurance information.
  • Scheduled appointments and managed daily patient flow efficiently.
  • Collaborated with medical staff to ensure accurate patient record updates.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Service Representative

MD Now Urgent Care
Delray Beach
01.2018 - 08.2022
  • Delivered exceptional customer service in high-volume urgent care environment.
  • Scheduled appointments and facilitated patient check-in and registration processes.
  • Verified insurance details and accurately collected patient demographic information.
  • Answered inbound calls, resolving inquiries and concerns efficiently.
  • Maintained patient confidentiality in compliance with HIPAA regulations.
  • Delivered exceptional customer service in a high-volume urgent care environment.

Education

Associate of Arts - Associate of Arts

Palm Beach State College
Lake Worth, FL
05-2019

Bachelor of Science - Social Work

Florida Atlantic University
Boca Raton, FL

Skills

  • Customer and patient support
  • Call center operations
  • Appointment scheduling
  • Insurance verification
  • Electronic medical records management
  • Conflict resolution
  • Multitasking in high-volume environments
  • HIPAA compliance
  • Team collaboration
  • Data entry and documentation

Languages

English
Full Professional
Haitian Creole
Native/ Bilingual

Timeline

Customer Service Representative

Jupiter Medical Center
06.2024 - Current

Customer Service Representative

Wellington Medical Center
09.2022 - 11.2023

Customer Service Representative

MD Now Urgent Care
01.2018 - 08.2022

Associate of Arts - Associate of Arts

Palm Beach State College

Bachelor of Science - Social Work

Florida Atlantic University
Fodelene Dupuy