Fodie Doukoure
Austin,TX
Summary
Customer Service Representative with 5 years experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Manager
Deoral
07.2021 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service Representative
Data Rush Couriers
04.2019 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivery Driver
AMAZON
11.2017 - 03.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
Fueler
Us army
09.2013 - 02.2017
- Operated and drove commercial vehicles safely and efficiently.
- Complied with all federal, state, municipal and airport authority requirements to maintain safe working conditions.
- Inspected fueling equipment and reported malfunctions and inconsistencies for proper maintenance.
- Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
Education
Associate of Arts - Communications
University of Austin
Austin, TX05.2020
Master of Science -
INTERNATIONAL TRADE UNIVERSITY OF RABAT
03.2009
Bachelor of Science -
PUBLIC LAW
UNIVERSITY OF NIAMEY, NIGER07.2002
UNIVERSITY OF NIAMEY -
High School Diploma
06.2002
Skills
- Retail Merchandising
- Call Center Operations
- Microsoft Word
- Account Management
- Sales Expertise
- Microsoft Excel
- Customer Relations
- Retail Sales Customer Service
- Team Leadership
- Brand Management
- Project Management
- Verbal and Written Communication
- Lead Generation
- Sales and Marketing
- Time Management
Timeline
Manager
Deoral
07.2021 - 08.2023
Customer Service Representative
Data Rush Couriers
04.2019 - 06.2021
Delivery Driver
AMAZON
11.2017 - 03.2019
Fueler
Us army
09.2013 - 02.2017
Associate of Arts - Communications
University of Austin
Master of Science -
INTERNATIONAL TRADE UNIVERSITY OF RABAT
Bachelor of Science -
PUBLIC LAW
UNIVERSITY OF NIAMEY -
High School Diploma
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