Fona Kindig
Ypsilanti,MI
Summary
Successful Client Service Representative with extensive cash handling and customer service experience, 10 years in retail banking specifically. Dedicated Float Relationship Banker for 3 years, assisted all banking centers in the region with account opening and management, built relationships with diverse customer base. Experienced with handling customer inquiries and resolving issues in banking environment. Strong understanding of banking procedures and customer service best practices. Efficiently managed customer inquiries and resolved issues, enhancing client satisfaction. Recruits and retains clients through regular outreach and nurturing relationships.
Overview
36
36
years of professional experience
Work History
Client Service Representative
Old National Bank
11.2015 - Current
- Executed daily transactions accurately while maintaining compliance with bank policies and regulations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Provided accurate information regarding banking products and services to clients ensuring informed decisions
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Managed banking center vault including balancing vault, disperse cash to other team members, order and ship all cash for banking center as needed
- Mentored new hires on teller system, client engagement and banking center procedures
- Trained in account opening and lending during first 3 years as Float Relationship Banker (leadership decision to let NMLS lapse after 2 years in current position as CSR)
Assistant Store Manager
Ulrich's Bookstore
11.1990 - 07.2015
- Hiring, training, and coaching/counseling of all new regular and seasonal staff: POS and ICS, Cash Handling, and Customer Service training
- Control of all finances and bookkeeping functions: includes safe fund, register tills, change orders, and daily deposits
- Accounts Receivable Processing: bill/process payments
- Accounts Payable Manager - handle store expenses, invoices and credit requests
- Business Office Manager - field all incoming calls, faxes, and mail
- Management of all business functions in the absence of the Store Manager
Education
HS Diploma -
Pioneer High School
Ann Arbor, MI06-1985
Skills
- Customer service
- Cash handling
- Attention to detail
- Coaching staff
- Effective communication
- Professional telephone demeanor
- Policies and procedures adherence
- Product knowledge
- Document and records management
- Teamwork and collaboration
- Maintaining banking center supplies
Affiliations
- American Legion Auxiliary
- Post 282 Ypsilanti, MI 2013 – present
- Membership Chair 2015-06 – present
- Chaplain 2014-07 – 2015-06
- Coordinator for Adopt-a-Highway program
- Routine coordination and participation in fundraising and volunteer events
Timeline
Client Service Representative
Old National Bank
11.2015 - Current
Assistant Store Manager
Ulrich's Bookstore
11.1990 - 07.2015
HS Diploma -
Pioneer High School