Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fonda Brewster

Wake Forest,NC

Summary

Dynamic Housekeeping Supervisor with a proven track record at The Umstead Hotel and Spa, excelling in guest relations and room inspection. Enhanced team performance through effective training, leading to increased guest satisfaction. Skilled in cleaning and sanitation, I prioritize quality service and adapt swiftly to changing demands, ensuring a pristine environment for all guests.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Housekeeping Supervisor

The Umstead Hotel and Spa
03.2022 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Evaluated employee performance and developed improvement plans.
  • Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.

House Cleaner

Raleigh Cleaning Company
10.2020 - 02.2022
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.

Hotel Housekeeper

The Greenbrier Hotel
05.1999 - 09.2020
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

Education

High School Diploma -

Greenbrier East High School
Ronceverte, WV
01-1994

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Room inspection

Timeline

Housekeeping Supervisor

The Umstead Hotel and Spa
03.2022 - Current

House Cleaner

Raleigh Cleaning Company
10.2020 - 02.2022

Hotel Housekeeper

The Greenbrier Hotel
05.1999 - 09.2020

High School Diploma -

Greenbrier East High School

Similar Profiles

CREATE PROFILE