Fondella Greene
Ocala,FL
Summary
Seasoned Professional Relations Liaison with a proven track record at Hospice of Marion County, showcasing expertise in business correspondence writing and exceptional client relations. Spearheaded marketing strategies, enhancing brand loyalty by 30%. Excelled in high-pressure environments, demonstrating multitasking prowess and a hospitable demeanor. Certified in Microsoft Office, adept at driving operational excellence and fostering stakeholder relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Professional Relations Liaison
Hospice of Marion County
Ocala, FL
01.2024 - Current
- Identified needs of customers promptly and efficiently.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Set specific goals for projects to measure progress and evaluate end results.
- Created reports to monitor progress on projects and initiatives.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared detailed documents outlining project plans, timelines and budgets.
- Developed and maintained effective relationships with internal and external stakeholders.
- Identified opportunities for improvement in processes and procedures related to liaison activities.
- Implemented strategies to take advantage of new opportunities.
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
Director of Marketing and Business Development
Arbor Springs Health & Rehab Center
Ocala, FL
09.2023 - 12.2023
- Developed and implemented marketing strategies to increase brand awareness, improve customer satisfaction, and enhance brand loyalty.
- Created and executed a comprehensive digital marketing plan, including SEO and SEM, content creation, email campaigns, social media management, and web analytics.
- Managed the design and production of marketing materials, such as brochures, flyers, catalogs, and other collateral pieces.
- Conducted a competitive analysis to identify opportunities for improvement in current business processes, products, and service offerings.
- Established relationships with key accounts by providing excellent customer service, and negotiated contracts with vendors for services or products needed for projects.
- Identified potential partners who could help expand the reach of the organization's services into new markets.
- Lead efforts towards building strong relationships with customers by utilizing CRM systems; maintained an up-to-date database of prospects and clients.
- Planned events such as trade shows, conferences, workshops or seminars in order to promote brand visibility among target audiences.
Admissions Coordinator
Arbor Springs Health & Rehab Center
Ocala , Florida
11/01/22 - 09.2023
- Answered application and enrollment inquiries from public via telephone or email.
- Handled insurance claim duties and verified that each met standards of admissions.
- Helped patients with admissions process and adhered to state and federal laws.
- Conducted walk-in and scheduled facility tours for prospective students.
- Completed document faxing, bookkeeping and accurate filing.
- Implemented strategic plans and initiatives to achieve enrollment objectives.
- Ensuring all vacant rooms are admission ready at all times.
- Planned professional development in-services, workshops and lectures.
- Medication cost out.
- Completing bedside evaluations for potential residents.
- Continuing education by attending informative meetings provider by partnerships and community.
Receptionist/BOM ASSISTANT
Arbor Springs Health & Rehab Center
Ocala , FL
05.2022 - 11.2022
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Maintained front desk to provide positive first impression.
- Verified insurance on monthly basis.
- Completed applications on medicaid.
Assistant Director/Lead Teacher
Kid City USA
Ocala, Florida
05.2021 - 04.2022
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Hired, mentored and monitored qualified childcare staff.
- Created and updated records to document employee and participant information.
- Launched marketing campaigns and events to attract community members and increase enrollment.
- Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
- Managed school's social media accounts to promote positive image to area families.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Trained, managed and motivated employees to promote professional skill development.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Correctional Officer
Lowell Correctional Institution
Ocala, FL
01.2019 - 03.2021
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Lead Teacher
Creative Beginnings Preschool
Ocala , Florida
07.2017 - 10.2019
- Promoted good behaviors by using positive reinforcement methods with children.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Administered and documented results of student assessments.
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Developed professional relationships with parents, teachers, directors and therapists.
- Met with parents to discuss child behavior and academic progress.
- Established indoor and outdoor safe play environments for toddler-age children.
Cashier
Taco Bell
Ocala , FL
03.2015 - 07.2017
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
Education
Associate of Science - Nursing
Rasmussen College
Lake Elmo, MN07-2026
Associate of Science - Criminal Justice
Rasmussen College
Lake Elmo, MN10-2024
Skills
- Application Processing
- Business Correspondence Writing
- Understanding of Medical Terminology
- Records Maintenance
- Client Relations
- Experience in Medical Admissions
- Hospitable and Friendly
- Data Verification
- Application Review
- Computer Literacy
- Multitasking and Prioritization
- Microsoft Office Specialist Certified
- CPR/FIRST Aid certified
- Quickbooks Experience
- Assertiveness
- High-pressure environments
Certification
- Childcare Director Credential VPK Endorsed-2019
References
References available upon request.
Timeline
Professional Relations Liaison
Hospice of Marion County
01.2024 - Current
Director of Marketing and Business Development
Arbor Springs Health & Rehab Center
09.2023 - 12.2023
Receptionist/BOM ASSISTANT
Arbor Springs Health & Rehab Center
05.2022 - 11.2022
Assistant Director/Lead Teacher
Kid City USA
05.2021 - 04.2022
Correctional Officer
Lowell Correctional Institution
01.2019 - 03.2021
Lead Teacher
Creative Beginnings Preschool
07.2017 - 10.2019
Cashier
Taco Bell
03.2015 - 07.2017
Admissions Coordinator
Arbor Springs Health & Rehab Center
11/01/22 - 09.2023
Associate of Science - Nursing
Rasmussen College
Associate of Science - Criminal Justice
Rasmussen College