Fong Xayavong
Lewisville,TX
Summary
Results-oriented proactive account analyst seeking to build on current experience in the areas of finance, accounting, and sales.
Overview
15
15
years of professional experience
Work History
Accounts Analyst II
Sharp Healthcare
San Diego, CA
05.2019 - 06.2022
- Accurately post daily payments and denial to patient accounts.
- Demonstrate proficiency regarding patient benefits, services cover and company procedures.
- Balance and close daily/set-up refunds.
- Process credit cards, checks, ACH, wire, mobile, loans and kiosk.
- Research and transfer payments from one entity to another.
- Contact insurance companies for research when necessary.
Payment Application Specialist II
Rady’s Children Hospital
San Diego, CA
07.2018 - 01.2019
- Coordinate, audits and apply all cash receipts to Hospital AR accounts.
- Reconcile cash drawer deposits from multiple entities.
- Identifying appropriate hospital accounts electronic remittance is available to ensure accurate application of payments received.
- Resolve cash clearing accounts via telephone or written correspondence.
- Nurture healthy customer relationships to ensure timely payments.
- Conduct collection calls, resolve disputes and maintain accurate credit and collection files.
Cash Poster II
Millennium Health
San Diego, CA
06.2012 - 03.2018
- Responsible for accurately posting manual lockbox and electronic cash batch.
- Review all remittance advice for accuracy, identify errors or questionable data.
- Research resolved unapplied and unidentified cash receipts.
- Identify posting problems, addressed issues or concerns in an efficient professional manner.
- Assist with monthly close functions and special projects as needed.
- Handle the processing, distribution, accuracy verification and maintenance of invoices.
- Collaborate efforts with insurance companies and patients to resolve discrepancies and servies billed.
PFS/Biller II
Golden Hour Data System
San Diego, CA
01.2007 - 05.2012
- Maintain a professional relationship with all facilities and first responders in order to obtain demographic information for billing.
- Understand all payer requirements.
- Entered patient insurance information, confirmed eligibility and submitted claims for billing.
- Explained patient financial services policies to customers, including insurance processes, plan benefits and reasoning for patient balances.
- Answered incoming patient phone calls.
- Resolved disputes by contacting insurance companies on behalf of patients.
- Work closely with customer in disputing and updating billing information.
Education
ICBS -
Certificate/Diploma - Medical Insurance Billing And Coding
Concord Career Institute
2005
Certificate of completion medical professional exploration -
San Diego City College
2004
High School diploma - undefined
Patrick Henry High School
2003
Skills
- Over 15 years of strategic problem-solving
- Strong attention to detail and accuracy in financial data entry
- Commitment to work furthers the growth and wholeness of individuals and the company
- Detail oriented, specifically in areas of priority that insure achieving expected deliverables
- Excellent dependability in maintaining customer, vendor and internal confidentiality
- Demonstrates ability to proactively work independently or as part of the team, to produce and lead exceptional performance within a team environment and to creatively resolve problems
- Adept in revenue cycle, AR/AP and reconciliation
- Knowledge of ICD-9 and CPT-4 codes and rudimentary medical terminology
Timeline
Accounts Analyst II
Sharp Healthcare
05.2019 - 06.2022
Payment Application Specialist II
Rady’s Children Hospital
07.2018 - 01.2019
Cash Poster II
Millennium Health
06.2012 - 03.2018
PFS/Biller II
Golden Hour Data System
01.2007 - 05.2012
ICBS -
Certificate/Diploma - Medical Insurance Billing And Coding
Concord Career Institute
Certificate of completion medical professional exploration -
San Diego City College
High School diploma - undefined
Patrick Henry High School
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