Fontaine Love
Tucker,GA
Summary
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
EAN Holdings (Enterprise Rent-A-Car)
09.2023 - Current
- Transitioned from Atlanta Airport to Snellville/ Lawrenceville and help grow the fleet from 50-200 cars
- Finished top half 6 out of 12 top half on the Matrix for 2024
- Helped put up 88+ 3 month ESQI
- Helped put up 90 6 Month ESQi
- Consistently had $100 Net Other +
- Write claims
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
Station Manager
ENTEPRISE RENT A CAR AT ATLANTA AIRPORT
02.2023 - 09.2023
- Managed return lanes and team of rental agents
- Wrote claims on damaged vehicles
- Provided customer service as well as processed refunds and issued receipts
Management Assistant
EAN Holdings (Enterprise Rent-A-Car)
08.2020 - 02.2023
- Passed Skills Test
- Transitioned from Branch P1 to Branch 34 and help grow the fleet from 50-300 cars
- Finished top half 8 out of 12 top half on the Matrix for 2021
- Selected to the High Flyer Program at Atlanta Airport
Management Trainee
Hertz
02.2019 - 08.2020
- Cleaned and serviced facilities/vehicles to ensure customer satisfaction
- Achieved individual sales goals and customer service goals
RENTAL SALES AGENT
Budget Rent A Car
06.2016 - 02.2019
- Qualifying each customer using our rental car company guidelines
- Cleaned and serviced cars and trucks
- Offered the customer optional products to meet customers wants and needs
- Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc
- Perform vehicle exchanges and extensions
- Inspect incoming vehicles for new damage
- Report damages to on-duty supervisor
- Scan returning vehicles back into system
- Provide computerized receipt to customer
- Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc
- Support a team environment by assisting other agents and/or other areas when needed
Part time SALES ASSOCIATE
Belk
04.2017 - 12.2017
- Managed customer cash and credit card transactions using company point of sale system
- Opened up Belk Credit Cards for customers
- Worked collaboratively in team environment
- Represented the brand and company professionally to drive store revenue
- Prepared merchandise for distribution and placement across sales floor
TECHNICAL SUPPORT REPRESENTATIVE
Concentrix Corporation
08.2015 - 05.2016
- Answered telephone calls promptly and minimized delays that could lead to abandoned calls
- Troubleshoot Apple IOS devices such as Phones Pads and Pods
- Resolved customer issues in a clear, courteous and straightforward manner
- Compiled and accurately entered electronic data
- Identified and solved technical issues with a variety of diagnostic tools
- Handle difficult customers effectively
- Professional and positive in interactions with others and was able to establish rapport quickly
FULL TIME SALES LEAD
Finish Line
04.2013 - 08.2015
- Assisted in driving sales performance to meet The Finish Line's business objectives by maintaining individual and overall shift sales
- Provided exceptional customer service by consistently greeting customers, understanding their needs, recommending products, and sales execution
- Assisted in ensuring cleanliness and maintenance standards were consistent and provided a safe and clean work environment
- Assisted in the execution and maintenance of visual merchandising standards consistent with the Company standards and directives
- Ensured accuracy of Company in-store promotions and merchandise markdowns
- Maintained efficient and accurate backroom operations to include stockroom organization and shipping/receiving
- Opened and closed the store, performing all tasks to Company standards
- Provided training and coaching to other Associates for their continued growth and development
Education
Bachelor of Science - Mass Communications/ Broadcast Journalism
Jackon State University
Jackson, MS01.2011
Skills
- Ios
- Inventory Management
- Technical Troubleshooting
- Employee Training
- Effective Public Speaking
- Team Leadership
- Proficient in Microsoft Windows
- Excel and Word Proficiency
- Service Excellence
- Point Of Sale Operation
- Strong Verbal Skills
- Journalism
- Deadline-Driven Task Management
- Sales Proficiency
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Assistant Branch Manager
EAN Holdings (Enterprise Rent-A-Car)
09.2023 - Current
Station Manager
ENTEPRISE RENT A CAR AT ATLANTA AIRPORT
02.2023 - 09.2023
Management Assistant
EAN Holdings (Enterprise Rent-A-Car)
08.2020 - 02.2023
Management Trainee
Hertz
02.2019 - 08.2020
Part time SALES ASSOCIATE
Belk
04.2017 - 12.2017
RENTAL SALES AGENT
Budget Rent A Car
06.2016 - 02.2019
TECHNICAL SUPPORT REPRESENTATIVE
Concentrix Corporation
08.2015 - 05.2016
FULL TIME SALES LEAD
Finish Line
04.2013 - 08.2015
Bachelor of Science - Mass Communications/ Broadcast Journalism
Jackon State University
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