Yolanda Hunt
Warner Robins,GA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
Work History
Patient Recruitment Specialist
Quality Clinical Research
05.2022 - 01.2024
- Handling and managing campaign portals; Screening potential candidates/patients;
- Scheduling patients screening visits; Managing patients through tracking systems such Crio and RealTime database; Following up before and after appointments;
- GCP Certified; Working with study coordinators assisting with Study protocols and ICF; submitting pre-screening logs to ensure patient enrollment goal is met for studies
- Developed strong client relationships through consistent communication and attentive service; including but not limited to calls, emails, and text.
Tax Pro Assistant (Seasonal)
HR Block Tax Services
01.2022 - 03.2023
- Reduced errors in tax filings by meticulously reviewing and double-checking all documents.
- Answering multiple phone lines, scheduling appointments, calling clients to confirm appointments, checking clients in and out for their appointments
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Improved workflow efficiency by implementing digital tools for document management and communication.
- Streamlined the tax filing process for clients with efficient organization and management of paperwork.
- Stayed up-to-date on current tax laws and regulations, ensuring accurate advice and guidance for clients.
Housing Intake Clerk
Robert Half Staffing - Omaha Public Housing
01.2021 - 06.2021
- Helping the public with filling out applications and explaining program requirements
- Facilitated seamless communication between departments by effectively managing correspondence, phone calls, and email inquiries.
- Enhanced customer satisfaction with prompt and accurate data entry, ensuring timely processing of crucial documents.
- Assisted clients in completing necessary forms, providing clear explanations of required documentation and procedures.
- Increased efficiency by accurately inputting client information into the database system (Yardi) upon arrival, minimizing wait times.
- Expedited appointment scheduling by promptly answering phone inquiries and coordinating optimal time slots for both staff and clients.
Claims Analyst II
Mutual of Omaha
10.2019 - 11.2020
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Negotiated successful settlements with clients, ensuring a mutually beneficial outcome for all parties involved.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
Education
Associate of Science - Criminal Justice
South Georgia Technical College
Cordele, GA01.2010
Skills
- Fair Housing Regulations
- Guest Relations
- Project Management
- Office Administration
- Customer Service
- File Organization
- Clerical Support
- Yardi
Timeline
Patient Recruitment Specialist
Quality Clinical Research
05.2022 - 01.2024
Tax Pro Assistant (Seasonal)
HR Block Tax Services
01.2022 - 03.2023
Housing Intake Clerk
Robert Half Staffing - Omaha Public Housing
01.2021 - 06.2021
Claims Analyst II
Mutual of Omaha
10.2019 - 11.2020
Associate of Science - Criminal Justice
South Georgia Technical College
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