Fonteyn Chapman
Gentori Equity
Magnolia,TX
22
years of professional experience
Dynamic, results-oriented professional with a proven track record in operations management, project management, and business development. Expertise in cultivating strong client relationships, managing complex accounts, and driving significant revenue growth through strategic planning and effective problem-solving. Known for exceptional adaptability and a collaborative approach, consistently aligning services with organizational needs while navigating dynamic environments. Highly reliable in delivering results, adept at negotiating contracts and resolving operational challenges to enhance overall business performance.
Work History
Director of Operations
7 Years 9 Months- Developed and executed strategic organizational plans to drive growth and profitability.
- Facilitated communication between management and operational teams to ensure alignment on objectives.
- Oversaw daily operations across multiple departments, monitored and utilized operational resources.
- Analyzed market conditions and crafted a strategic operational plan to drive successful company expansion into emerging markets.
- Spearheaded the negotiation of cost-effective contracts with suppliers by optimizing supply chain costs and logistics which resulted in significant reduction of operational expenses.
- Enhanced safety records by enforcing rigorous adherence to health and safety regulations.
- Monitored and analyzed inventory control systems to streamline supply chain processes.
- Achieved financial growth with strategic planning, cost control, budget monitoring and targeted marketing efforts.
- Trained and mentored staff, fostering a culture of continuous improvement and professional development.
- Cultivated strong client relationships through effective communication and engagement.
- Championed operational excellence by continuously evaluating and refining processes through data analytics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and financial expense reports.
Account Manager
3 Years 2 Months- Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
- Developed tailored insurance solutions based on client needs and risk assessments.
- Coordinated claims processing, ensuring timely resolution and effective communication with clients.
- Analyzed market trends to provide strategic insights for policy adjustments and product development.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
3 Years 2 Months- Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
- Developed tailored insurance solutions based on client needs and risk assessments.
- Coordinated claims processing, ensuring timely resolution and effective communication with clients.
- Analyzed market trends to provide strategic insights for policy adjustments and product development.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
5 Years 5 Months- Developed leads, scheduled appointments, identified customer needs to drive sales opportunities
- Led sales and support efforts for team members to achieve daily sales targets and enhance customer service
- Quote, write and bind all personal and business lines of insurance
- Market property/casualty, life, health and bank products
- Built and maintained relationships with customers to enhance trust and loyalty.
- Work with the agent to establish and meet marketing goals.
- Conducted needs-based reviews to educate customers on insurance options, facilitating informed decision-making.
Office Assistant
4 Years 2 Months- Assisted department manager with daily office operations to ensure smooth workflow
- Created and scheduled work orders, facilitating timely dispatch and support for departmental needs
- Answer and route phone calls to appropriate personnel
- Received and processed work order requests, ensuring accurate tracking and resolution
- Serve as dispatch via two way radio between office and departmental employees
- Created and maintained office filing system
- Executed various special projects to enhance department efficiency.
- Achieved recognition as the Outstanding Employee in 2008
Medical Record Technician
3 Months- Review patient chart documentation for completeness and accuracy and identify inconsistencies
- Organized and filed patient charts to ensure easy access for healthcare providers
- Create new patient charts
- Classify and verify coding of medical diagnoses
- Executed data entry tasks to ensure timely updates of patient information for healthcare providers.
- Composed medical data reports to provide detailed insights for clinical decision-making
- Managed electronic health record systems to ensure accurate patient data entry and retrieval.
Education
- Sociology
- General Studies
Skills
Operations management
Budget management
Effective leader
Project management
Data analysis
Talent acquisition
Leadership in business growth
Content marketing
Supplier relationship management
Risk assessment
Conflict resolution skills
Strategic organizational leadership
Brand planning
Goal-focused
Timeline
Director of Operations
Gentori Equity
11.2018 - CurrentRead More
Account Manager
Global Insurance and Financial
10.2017 - 12.2020Read More
Account Manager
Global Insurance and Financial
10.2017 - 12.2020Read More
Account Manager
State Farm Insurance
04.2012 - 09.2017Read More
Office Assistant
Howard Community College
01.2008 - 03.2012Read More
Medical Record Technician
Santa Barbara County Public Health Dept.
09.2004 - 12.2004Read More
Howard Community College
from Sociology
Read More
Palomar College
from General Studies
Read More