Forest Gage
Wills Point
Summary
Dynamic Service Manager with a proven track record at Superior Trailer Sales, enhancing operational efficiency through effective team leadership and problem-solving. Spearheaded training programs that improved service delivery and customer satisfaction, while implementing workflow improvements that reduced repair turnaround times by 20%. Committed to fostering a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Service Manager
Superior Trailer Sales/ W&B
03.2024 - 03.2025
- Oversaw service operations, ensuring timely completion of repairs and maintenance for trailers.
- Developed and implemented training programs for new service staff to enhance operational efficiency.
- Managed customer inquiries, providing expert guidance on service options and trailer features.
- Streamlined workflow processes, resulting in improved service delivery and customer satisfaction levels.
Foreman
Superior Trailer Sales
01.2021 - 02.2024
- Supervised daily operations of trailer assembly, ensuring adherence to quality standards.
- Coordinated workflow among team members to optimize production efficiency.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements, reducing assembly time and enhancing product quality.
Lead Technician
Superior Trailer Sales
2018 - 03.2022
- Supervised team in trailer assembly and repair processes, ensuring adherence to quality standards.
- Trained new technicians on equipment operation and safety protocols, enhancing team efficiency.
- Implemented workflow improvements that reduced repair turnaround times significantly.
- Diagnosed and resolved technical issues, minimizing downtime and improving customer satisfaction.
Education
High School Diploma -
Mesquite High School
Mesquite, TX05-2005
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
Superior Trailer Sales/ W&B
03.2024 - 03.2025
Foreman
Superior Trailer Sales
01.2021 - 02.2024
Lead Technician
Superior Trailer Sales
2018 - 03.2022
High School Diploma -
Mesquite High School