Forest Preston
Leesburg,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Data Center Service Technician
Technoguard
10.2023 - 09.2024
- Perform daily cleaning and maintenance of data center facilities, including server rooms and common areas, to ensure a dust-free environment
- Utilize specialized cleaning equipment and techniques to prevent contamination and damage to sensitive electronic equipment
- Developed and executed hot and cold aisle containment strategies, increasing performance and energy efficiency in major data centers
- Collaborated with cross-functional teams to integrate new containment technologies into existing data center infrastructure
- Developed and maintained documentation of containment strategies and performance metrics
Pool Service Technician
Great Falls Pools
05.2023 - 10.2023
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool
- Tested and balanced pool water to maintain safe and healthy swimming environment
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool
- Assisted in plumbing repairs and equipment installation
Associate
Jersey Mike's Subs
11.2022 - 05.2023
- Worked varied hours to meet seasonal and business needs
- Greeted customers and offered assistance for increased customer satisfaction
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Provided product price information to customers
- Held keys and was able to open and close the store with maximum efficiency
Catering Associate
Inova Landsdowne
07.2017 - 11.2022
- Greatly experienced with 5+ years of patient care
- Familiar and friends with all the 'Frequent Flyers'
- Work 12 hour days with rigorous walking, standing and lifting
- Work with each patient in the unit to provide excellent meals and satisfactory service
- Maintain cleanliness of the patient and soil rooms by properly removing dishes after each meal
- Clean around the kitchen and maintain health code standards
- Communicate effectively with the medical team to ensure patient safety
- Employee of the month winner
- Recipient of many 'Peach Awards' from patients
- Featured in the Inova newsletter twice
- Mentioned by name many times in Press Ganey
- Mentioned by name in an essay written to the CEO of Inova, the patient was compelled to write about the service I provided him
- Winner of the hospital-wide 'Peach Award'
Cashier Sales Associate
Michaels
03.2017 - 07.2017
- Drove sales and add-on purchases by promoting specific item options to customers
- Trained new team members in cash register operation, stock procedures and customer service
- Learned roles of other departments to provide coverage and keep store operational
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Cross-trained in several roles in order to provide skilled backup for team members
Server
Leesburg Colonial Inn
04.2016 - 03.2017
- Worked at a bed and breakfast with an on-site cafe and bar
- Served food to customers and hotel guests
- Made sure the customers needs were met and provided friendly service
- Completed daily side work, making sure we were fully stocked
- Sold reservations for the inn
- Acted as a 'bell boy' by bringing up guests luggage
- Replaced and fixed any amenity in their room
- Provided room service all while maintaining tables in the cafe and bar
- Acted as bartender when needed, making cocktails and pouring beer
- Able to change beer kegs
Associate
MOD Pizza
01.2016 - 04.2016
- Worked as a team to provide customers with a memorable experience
- Maintained cleanliness and health standards in the restaurant
- Built pizzas while interacting with guests on the line
- Pressed dough every morning and when needed
- Cooked pizzas
- Made sure everything was just right for our guests
- Able to fully operate the register
- Washed dishes
Assistant Manager
Vitamin World
07.2014 - 01.2016
- Provided excellent customer service while maintaining sales goals daily
- Kept store appearance spotless and stocked when needed
- Completed daily inventory on all products throughout the store
- Completed sales action plan every month (setting proper signs for sales and advertising new products)
- Able to open and close store by myself and make nightly bank deposits
- Participated in conference calls and communicated daily with corporate
- Completed a 'mystery shop' (rewards program where a secret shopper would shop in your store, passed with 100%)
Education
Certification - Information Technology
North Virginia Community College
Sterling, VA12.2024
High School Diploma -
Tuscarora High School
Leesburg, VA01.2013
Skills
- Patient care
- Operations
- Epic
- Bartending
- Kitchen Experience
- Food Safety
- Restaurant Experience
- Upselling
- Serving Experience
- Analytical Learner
- Project Oversight
Timeline
Data Center Service Technician
Technoguard
10.2023 - 09.2024
Pool Service Technician
Great Falls Pools
05.2023 - 10.2023
Associate
Jersey Mike's Subs
11.2022 - 05.2023
Catering Associate
Inova Landsdowne
07.2017 - 11.2022
Cashier Sales Associate
Michaels
03.2017 - 07.2017
Server
Leesburg Colonial Inn
04.2016 - 03.2017
Associate
MOD Pizza
01.2016 - 04.2016
Assistant Manager
Vitamin World
07.2014 - 01.2016
Certification - Information Technology
North Virginia Community College
High School Diploma -
Tuscarora High School
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<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center