Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Brock Thomas

Butte,MT

Summary

IT hardware technician with experience overseeing large-scale data center operations, including weekend responsibility for 21,000+ monitored systems. Adept at troubleshooting, system upgrades, and documenting technical processes to improve efficiency and accuracy. Known for reliability, attention to detail, and the ability to resolve high-priority issues under strict uptime requirements.

Overview

7
7
years of professional experience

Work History

Data Center Service Technician

Atlas Power
Butte, MT
09.2023 - Current
  • Troubleshot and maintained over 7,000 rack-mounted devices in a 24/7 data center environment.
  • Conducted networking tasks such as diagnosing and replacing faulty switches, and used tools like the command line and IP Reporter to locate specific IP addresses within a range.
  • Collaborated with team members to escalate and resolve high-priority issues under strict uptime requirements.
  • Utilized diagnostic and management tools to monitor system health and detect faults, to ensure consistent, timely repairs.
  • Documented services performed in a company-wide ticketing system, with detailed notes to support accountability, transparency, and long-term issue tracking.
  • Developed and maintained standardized documentation, including diagnostic templates and technical reference sheets, to aid in the training of new technicians.
  • Assumed responsibility for weekend site operations, managing over 21,000 monitored systems (more than 7,000 owned), and acting as the senior technician to ensure uptime, efficiency, and issue escalation without direct supervisory support.

Independent PC Builder / IT Support Consultant

Self-Employed
Butte, MT
01.2019 - Current
  • Assisted clients with selecting compatible hardware components tailored to their specific needs, such as gaming, productivity, development, or multimedia.
  • Built custom desktop PCs from scratch, including hardware assembly, BIOS configuration, and driver installation.
  • Installed and optimized operating systems, and completed full system setup for general use.
  • Optimized machines for performance and usability, based on primary use cases.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
07-2023

Skills

  • Troubleshooting, diagnosis, and preventive maintenance
  • Hardware assembly and BIOS configuration
  • Operating system installation and system upgrades
  • Network troubleshooting
  • System monitoring and optimization
  • Technical documentation and service ticket accuracy
  • Quality assurance and service reporting
  • Client relations and team collaboration

Affiliations

  • Independent coding projects: developed plugins for Old School RuneScape (Java) and created small-scale games in Unity (C#).
  • PC building enthusiast: research, assemble, and optimize custom desktop systems for performance and reliability.
  • Old School RuneScape speedrunning: apply strategy, precision, and optimization to achieve competitive clear times.

Timeline

Data Center Service Technician

Atlas Power
09.2023 - Current

Independent PC Builder / IT Support Consultant

Self-Employed
01.2019 - Current

High School Diploma -

Penn Foster High School

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