Mark Pack, Jr
Milburn,OK
Summary
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Knowledgeable [Job Title] bringing over [Number] years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Center Operations Technician
Choctaw Nation
Durant, OK
10.2022 - Current
- Maintained and monitored data center operations, including power systems, cooling systems, fire suppression systems, and physical security.
- Identified potential problems with data center infrastructure before they become service impacting incidents.
- Provided technical support during emergency situations such as outages or natural disasters.
- Ensured compliance with applicable regulations regarding physical access control and environmental safety.
- Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction.
- Contributed to disaster recovery efforts by executing established plans and procedures during critical events.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Accepted tasks and documented status using ticketing system, time reports and email.
Drop Team Member
Choctaw Casino & Resort - Durant
Durant, OK
05.2021 - 10.2022
- Optimized workspaces for maximum productivity, maintaining a clean, organized, and efficient count room environment.
- Contributed to the overall success of the organization by meeting daily count goals and completing tasks on schedule.
- Assisted in training new hires, sharing knowledge and best practices to ensure their seamless integration into the team.
Education
Cisco Network Associate - Computer Networking
Kiamichi Technology Center - Atoka
Atoka, OK05-2020
High School Diploma -
Milburn High School
Milburn, OK05-2019
Skills
- Disaster Recovery
- Troubleshooting And Diagnosis
- Regulatory Compliance
- Preventive Maintenance
- Network Configuration
- Skilled In Cisco Systems
- Network Protocols
- Networks
- Network Troubleshooting
Certification
- CCNA
- Comptia A+
- Comptia Linux+
- CCNP
- Schneider Electric College of Data Center
- Soft Skills
Timeline
Data Center Operations Technician
Choctaw Nation
10.2022 - Current
Drop Team Member
Choctaw Casino & Resort - Durant
05.2021 - 10.2022
Cisco Network Associate - Computer Networking
Kiamichi Technology Center - Atoka
High School Diploma -
Milburn High School