Forough Sabokrooh
Los Angeles,CA
Summary
Adept at elevating guest experiences, I honed my customer service and multitasking proficiency at prestigious establishments like UCLA Health. My background includes seamlessly managing high-volume environments and collaborating effectively with teams to ensure operational excellence, showcasing a blend of hard and soft skills vital for dynamic hospitality roles.
Overview
6
6
years of professional experience
Work History
Host
BOA Steakhouse & Sushi Roku
02.2024 - Current
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Front Desk Receptionist
UCLA Health
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Server
Koen Japanese BBQ and Sushi
08.2020 - 12.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Asian Fusion
05.2019 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Host
Asain Fusion
11.2018 - 05.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Education
Associate Degree in Criminal Justice - Criminal Justice
Southeast Community College Area
Lincoln, NE05.2022
High School Diploma -
Southwest High School
Lincoln, NE10.2018
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Languages
Persian
Native or Bilingual
Timeline
Host
BOA Steakhouse & Sushi Roku
02.2024 - Current
Front Desk Receptionist
UCLA Health
03.2023 - Current
Server
Koen Japanese BBQ and Sushi
08.2020 - 12.2022
Server
Asian Fusion
05.2019 - 07.2020
Host
Asain Fusion
11.2018 - 05.2019
Associate Degree in Criminal Justice - Criminal Justice
Southeast Community College Area
High School Diploma -
Southwest High School
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