Summary
Overview
Work History
Education
Skills
Timeline
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Forrest Lewis

South Bend,IN

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

8
8
years of professional experience

Work History

Inside Sales Representative

Viewrail
02.2024 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Used CRM software to maintain detailed contact logs and account records.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.

Retail Sales Consultant

AT&T
12.2018 - 10.2023
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Determined solutions for clients promptly and professionally.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Exceeded sales goals by 50% utilizing exemplary customer service skills.

Assistant Manager

The Vitamin Shop
12.2016 - 11.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

High School Diploma -

Edwardsburg High School
Edwardsburg, MI
06.2013

Skills

  • Product Demonstrations
  • Handling Customer Complaints
  • Customer Engagement
  • Product Merchandising
  • Customer Satisfaction
  • Sales Development
  • Purchase Recommendations
  • Teamwork
  • Cheerful and energetic
  • Relationship Development
  • Email and Phone Etiquette

Timeline

Inside Sales Representative

Viewrail
02.2024 - Current

Retail Sales Consultant

AT&T
12.2018 - 10.2023

Assistant Manager

The Vitamin Shop
12.2016 - 11.2018

High School Diploma -

Edwardsburg High School

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Forrest Lewis