FORSNICA HATTON-BROWN
Detroit,MI
Summary
I am eager to transition into a medical coding role where I can leverage my attention to detail, analytical skills, and proficiency in managing complex information. My experience in maintaining confidentiality and delivering exceptional service equips me to contribute to the accuracy and integrity of health information. I am enthusiastic about joining a healthcare team where I can support optimal patient care and streamline billing processes through meticulous and compliant coding practices.
Overview
10
10
years of professional experience
Work History
Travel Agent Reservation Specialist
Vail Resorts Inc
08.2022 - Current
- Demonstrated strong problem-solving skills in resolving travel arrangement issues
- Exhibited proficiency in handling sensitive information, ensuring client trust and satisfaction
- Showcased strong communication skills in explaining complex travel insurance benefits
- Applied analytical skills in researching and selecting optimal hotels and airfare options
- Utilized innovative approaches to meet diverse client needs and exceed expectations
- Optimized travel packages using data analysis, enhancing client satisfaction and retention
- Boosted sales by 15% through personalized travel solutions and strategic follow-ups
SR. Mortgage Banker - Purchase & Refinance
Quicken Loans- Rocket Mortgage
Detroit, MI
08.2019 - 04.2021
- Assessed client debt, credit, and income to determine loan eligibility
- Guided clients through loan application process, identifying ideal loan options
- Performed thorough financial analysis of applicants' status, credit, and property evaluations to grant loans
- Communicated application deadlines, approvals, and denials to customers
- Compiled comprehensive financial information, including credit histories and corporate financial statements
- Streamlined loan processing, ensuring 30% faster client approval rates
- Conducted risk assessments on loan applications, maintaining a 98% accuracy rate
- maintained client data and privacy through thorough practices of security management.
SR. Account Specialist -mentor
Rock Connections, Quicken Loans
Detroit, MI
05.2016 - 08.2019
- Managed high-volume inbound and outbound client communication
- Established initial contact post-internet inquiry
- Utilized Rock Connections' proprietary software
- Maintained client-centric approach
- Filtered leads for clients
- Guided new team members, enhancing team productivity and onboarding efficiency
- Managed high-volume client communications, ensuring accurate lead filtration and client transfer
Customer Service Representative
Minacs-Netflix Inc
Farmington Hills, MI
11.2014 - 02.2016
- Resolved technical issues for gaming devices and smart TVs
- Responded to general inquiries as a customer support agent
- Managed billing, technical support, and fraud escalations
- Used Obiwan Software and internal resources for efficient problem-solving
- Served as a trusted Obiwan agent
- Achieved high accuracy in troubleshooting, ensuring first-call resolution for diverse tech products
- Passionately delivered customer support, building positive experiences across all inquiries
Education
Bachelor Of Science - Health Information Management
Western Governors University
Salt Lake City, UTSkills
- Strategy Development
- Product and Service Knowledge
- Problem-Solving
- Health Insurance
- Healthcare Terminology
- Verbal and Written Communication
- Analytical Skills
- Detail-Oriented
- Financial Analysis
- Billing
- Microsoft Office
- Customer Service
- Client Relationship Management
- Client Communication
- Risk Assessment
- Innovative Solutions
- Data Analysis
- Research Analysis
- Presentation Skills
- Organizational Skills
- Negotiation
- Forward-Thinking
Timeline
Travel Agent Reservation Specialist
Vail Resorts Inc
08.2022 - Current
SR. Mortgage Banker - Purchase & Refinance
Quicken Loans- Rocket Mortgage
08.2019 - 04.2021
SR. Account Specialist -mentor
Rock Connections, Quicken Loans
05.2016 - 08.2019
Customer Service Representative
Minacs-Netflix Inc
11.2014 - 02.2016
Bachelor Of Science - Health Information Management
Western Governors University