Fortunate Makaichy
Vancouver
Summary
Results-driven professional with over 10 years in retail management and production supervision. Known for fostering a positive store atmosphere and implementing process improvements that enhance productivity and customer service. Seeking to leverage leadership skills to drive team success and elevate customer experiences.
Overview
16
16
years of professional experience
Work History
Store Manager
Big 5 Sporting Goods
Vancouver, WA
11.2016 - 03.2026
- Oversaw daily operations, ensuring compliance with company standards and procedures.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Led recruitment efforts, building a high-performing team through effective interviewing and onboarding processes.
- Fostered a positive store atmosphere, enhancing customer engagement and satisfaction rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Production Line Leader
Ajinomoto Windsor
Portland, OR
06.2010 - 10.2016
- Supervised daily production activities to ensure compliance with safety and quality standards.
- Trained team members on operational procedures and equipment usage for enhanced productivity.
- Implemented process improvements that streamlined workflows and minimized downtime.
- Coordinated cross-functional teams to address production challenges and optimize performance.
Education
Business Administration
Chemeketa Community College
Salem, ORSkills
- Customer engagement
- Problem-solving
- Customer service management
- Multitasking and organization
Timeline
Store Manager
Big 5 Sporting Goods
11.2016 - 03.2026
Production Line Leader
Ajinomoto Windsor
06.2010 - 10.2016
Business Administration
Chemeketa Community College