Fortune Hawkins
Missouri City
Summary
Highly motivated and committed college student with a proven history of superior performance at individual team building and organizational level skills. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring strong customer service skills and expand my knowledge to another area or field that emphasizes team building.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
BIG BIZ Properties
Houston
08.2021 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forums for issues to be addressed.
Disaster Recovery Intake Specialist
Federal Emergency Management Agency, FEMA
Washington
09.2024 - 06.2025
- Conducted initial assessments for disaster assistance applications.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Assisted in processing claims and verifying documentation for assistance requests.
- Facilitated communication between applicants and FEMA representatives.
- Provided guidance on disaster recovery programs and eligibility requirements.
- Resolved client inquiries regarding application status and program details.
- Collaborated with team members to streamline intake procedures and improve efficiency.
- Maintained accurate records of client interactions and case statuses.
- Processed paperwork, obtained billing forms and secured confidential information.
Home Health Care Aide
Mega Care
Houston
06.2020 - 11.2020
- Supported patients with daily living activities, errands, and appointments to enhance their quality of life and independence.
- Ensured clean, safe, and organized environments to promote patient health and comfort.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Facilitated independence and well-being for disabled clients by providing personalized support.
Salesforce
Walmart
Tyler
06.2019 - 05.2020
- Ensured customer satisfaction by efficiently managing product return relocations.
- Maintained customer satisfaction while handling relocation of product returns quickly and professionally.
- Achieved and surpassed goals through strategic task prioritization and strong work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment.
- Maintained organized, presentable merchandise to drive continuous sales.
- Arranged racks and shelves to enhance store visual appeal, engage customers, and highlight specific merchandise.
Pharmacy Technician Trainee
Walgreen's Pharmacy
Missouri City
01.2017 - 12.2017
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Assisted pharmacists in preparing medications for customer prescriptions.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Assisted with filling large amounts of prescriptions daily.
- Verified customer information and insurance providers to ensure accurate prescription processing.
- Processed insurance claims to ensure customer coverage for medications.
- Collected co-payments and full payments from customers to facilitate timely prescription fulfillment.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Informed customers of potential drug interactions.
- Answered customer inquiries about medications, dosages and side effects.
- Maintained patient profiles and medication records.
- Maintained drug storage procedures and records for Controlled Drugs to comply with regulatory standards.
- Ensured compliance with state laws regarding controlled substances.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained cleanliness and organization of the pharmacy workspace.
- Kept work areas clean, organized, and safe at all times.
- Filled daily medication orders and entered prescription data into the system.
- Organized drugs by expiration date to ensure freshness.
- Maintained clean and organized pharmacy shelving and work areas.
- Stocked shelves with medications and over-the-counter products daily.
- Compiled customer demographics, allergies, and medical history background.
- Performed cashier duties such as accepting payments and issuing receipts.
- Received incoming shipments and checked accuracy of orders.
- Called insurance companies to verify patient benefits.
- Compiled customer demographics, allergies, and medical history background.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Maintained accurate inventory levels of all drugs stored in pharmacy.
- Supported pharmacists in verifying prescription accuracy and labeling.
Education
Currently Attending Jr. College -
Houston Community College
Missouri City, TXDiploma -
Bellaire High School
Bellaire, TXPharmacy Technician Trainee - Living Word Pharmacy Technician Program
Walgreens Pharmacy
06.2016 - 09.2016
Skills
- Customer support
- Complaint Resolution
- Data entry
- Data organization
- Data collection
- Microsoft Office
- Document control
- Data privacy compliance
- Problem resolution
- Effective communication
- Communication skills
- Business communication
- Team collaboration
- Active listening
- Flexible & Adaptable
- Relationship building
- Professional demeanor
- Dedicated team player
- Data collection
Timeline
Disaster Recovery Intake Specialist
Federal Emergency Management Agency, FEMA
09.2024 - 06.2025
Administrative Assistant
BIG BIZ Properties
08.2021 - Current
Home Health Care Aide
Mega Care
06.2020 - 11.2020
Salesforce
Walmart
06.2019 - 05.2020
Pharmacy Technician Trainee
Walgreen's Pharmacy
01.2017 - 12.2017
Pharmacy Technician Trainee - Living Word Pharmacy Technician Program
Walgreens Pharmacy
06.2016 - 09.2016
Currently Attending Jr. College -
Houston Community College
Diploma -
Bellaire High School