Fortune Joyner
Phoenix,AZ
Summary
Dynamic customer service professional with extensive experience at Aramark Starbucks, excelling in beverage preparation and conflict resolution. Proven ability to enhance service efficiency and maintain high-quality standards. Skilled in inventory management and team collaboration, consistently delivering exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Opening Barista ASU
Aramark starbucks
Phoenix, Arizona
03.2025 - Current
- Prepared and served high-quality coffee beverages to customers.
- Operated espresso machines and grinders to ensure optimal performance.
- Collaborated with team members to enhance overall service speed and quality.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
Contact center lead representative
EPIC GLOBAL
Phoenix, AZ
06.2023 - 11.2024
- Operate various customer service calls in a proficient and efficient manner to complete daily tasks.
- Verified client's identities and account information, identify customers reason for calling, Resolve or transfer callers to appropriate departments
- Notate the nature of the call and any significant information in case of call-backs needed
- Followed all company policies and procedures, to identify and prevent any potential fraud activity or information being leaked
- Assisted customers in filing a claim, assuring there are no conflicts or deficiencies
Customer service /Inventory/Restaurant Server
TC Restaurant group
Nashville, TN
08.2017 - 02.2020
- Verified customer identity, handle all purchase requests, and order receipts documents. Provided technical guidance to Chef's/Cooks to become more effective when facilitating the workload in accordance with Company Policy.
- Coordinated with customer and vendors to resolve tasks in accordance with company policy.
- Ensured all documents were properly corrected, and documented resulting in increased company efficiency when pertinent to system refunds documents
- Facilitate and create company elevation tickets with upper management team when appropriate.
- Submit to upper management daily summary reports, list inventory availability, material cost of assigned work orders, and provide support for special tasks
- Assist with keeping neat and orderly records of inbound/outbound calls
- Accurately exchange currencies in accordance with company policies and procedures.
Inventory/ Customer Service Representative
AGERo
Clarksville, TN
03.2017 - 01.2019
- Established and maintained stock records, inventory, material control, accounting and supply reports in accordance with company's standards and requirements resulting in zero losses
- Verified quantities received through inventory and received bills of lading, purchase requests and shipping documents resulting in sustained superior performance and unit readiness
- Monitored the download and inventory of incoming supplies & equipment for accuracy. Reduced losses and breakage, resulting in increased ready-for-issue inventories
- Organized palletized supplies & equipment in accordance with company standards, and requirements through construction of container bins, shelving, etc.
- Uphold Company's core values and demonstrating the utmost poise, professionalism and leadership.
Education
Associate of Applied Science - Medical Social Work
UEI College
Phoenix, AZ04-2026
Skills
- Inventory
- Customer relationship management
- Conflict resolution
- Team collaboration
- Time management
- Health care knowledge
- Data entry
- Customer service
- Physical stamina
- Safe food handling practices
- Beverage preparation
- Opening and closing coordination
- Latte art
- Soft selling
Languages
Spanish
Limited
Certification
Certified Medical assistant
Affiliations
Volunteer, Soup kitchen/ C.A.S.S
Timeline
Opening Barista ASU
Aramark starbucks
03.2025 - Current
Contact center lead representative
EPIC GLOBAL
06.2023 - 11.2024
Customer service /Inventory/Restaurant Server
TC Restaurant group
08.2017 - 02.2020
Inventory/ Customer Service Representative
AGERo
03.2017 - 01.2019
Associate of Applied Science - Medical Social Work
UEI College