Fortune Nwigwe
Data Analyst | Research Analyst | Health / Clinical Analyst
Buford,GA
Summary
Data Analyst with 10 years experience in healthcare, retail, and service industries and currently completed Google Data Analytics certificate. Experienced in SQL, data analysis, data visualization, cleaning data, and great communication with the team and stakeholders. Seeking a data analytics role with opportunities to learn more skills, grow, and collaborate with the teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inbound Customer Service Representative | Remote
Humana
Jacksonville, FL
10.2022 - 01.2024
- Document customer correspondence in CRM to track requests, problems, and solutions, and Provide customers with information about their medications and prescriptions
- Quote customers for mail-order pharmacy services, resulting in a sale closure rate of 60%
- Leverage CRM system to manage sales activities and track sales performance
- Processing prescriptions, and providing exceptional services to the customers by making sure that the customer receive the right medication and information needed to manage their health effectively.
Customer Services Rep
Ashley Furniture Homestore
Buford, GA
02.2021 - 03.2023
- Answered inbound calls, chats, and emails to facilitate customer service, Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Responsible for maintaining customer satisfaction, and ensuring that customers have a positive experience with the company's products, which results in achieving high customer satisfaction ratings
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Medication Technician
Emeritus Assisted Living Home
Buford, GA
11.2010 - 08.2014
- Documented patient intake and dietary requirements to observe the health of the residents
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Obtained, recorded, and reported patient vital signs for medication administration
- Monitored expiration of medications and medical supplies to prevent poisoning, this resulted in improving medication administration processes.
Education
Google Data Analytics Certificate - Information Technology
Merit America
San Francisco, CA01-2024
Diploma - Medical Assisting
Everest Institute - Atlanta Downtown
Atlanta, GA10-2009
Bachelor of Science - Computer And Information Sciences
University of Ibadan
Ibadan, Nigeria03-2007
High School Diploma -
Crown College
Abeokuta, Nigeria05-2003
Skills
- Data Collection
- Data Cleaning
- Data Structures
- Data Analysis
- Database Programming and SQL
- Data Ethics
- Problem-solving
- Collaboration
- Attention to Detail
- Project Management
- CRM Software
- Computer Skills
- Data Validation
- Tableau
- Query Tools
- Microsoft Access
- Database Management
- Data Visualization and Presentations
Projects
Portugal School Performance Sorting and Filter Data, [Link], [Video Demo], 12/2023, Cleaned and filtered a dataset to analyze according to school, and age.- Google Sheet. creating views with data subsets to analyze the age of the student. Data Analytics Capstone Project, [LINK], [DEMO], Google Data Analytics Professional Certificate, 12/2023, Imported 12 Excel datasheets with millions of entries into R, then used a tidy package to clean the datasets and prepare them for analysis. Joined all of the datasets together, created subsets of the data, and converted each attribute to the proper data type before performing analysis to find differences between members and casual customers. Developed visuals using the ggplot2 package to display the analysis results and provide meaningful conclusions for stakeholders to implement.
Languages
English
Professional
Yoruba
Native/ Bilingual
Certification
- Analyze Data to Answer Questions
- Foundations: Data, Data, Everywhere
- Ask Questions to Make Data-Driven Decisions
- Share Data Through the Art of Visualization
- Data Analysis with R Programming
- Prepare Data for Exploration
- Process Data from Dirty to Clean
Timeline
Inbound Customer Service Representative | Remote
Humana
10.2022 - 01.2024
Customer Services Rep
Ashley Furniture Homestore
02.2021 - 03.2023
Medication Technician
Emeritus Assisted Living Home
11.2010 - 08.2014
Google Data Analytics Certificate - Information Technology
Merit America
Diploma - Medical Assisting
Everest Institute - Atlanta Downtown
Bachelor of Science - Computer And Information Sciences
University of Ibadan
High School Diploma -
Crown College
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